All your courses will be listed on your Dashboard, or in your Courses list. You should adjust favorites so the desired courses are on your Dashboard.

• Help! I can't find my course in Canvas.
• Canvas Dashboard not updating
• Canvas getting started guide for Students
• Technology requirements for online courses

Fine tune your computer

• Make sure your computer’s software is up-to-date.
• Use the latest version of Chrome or Firefox. Download Chrome, Download Firefox. 
• Chrome is the preferred browser overall.
• Firefox is the preferred browser for students who rely on accessibility tools.
• If using Microsoft Edge, ensure you are using the latest possible version on Windows 11 or 10. Do not use Microsoft Edge on older versions of Windows.
• Do not use Safari unless no other alternatives are available.

Prepare your mobile device

Note: Students who are unable to afford a computer or internet service may be able to get technology on-loan from Campus Technology Services. Contact the CTS Tech Bar for more information.

If you are using mobile devices to access your course, use apps to access university services as a best practice.

• Canvas Student apps
  • Canvas Student from Google Play
  • Canvas Student from the Apple App Store
• Microsoft Office apps
  • Microsoft Office from Google Play
  • Microsoft Office from the Apple App Store
• Microsoft Outlook apps
  • Microsoft Outlook from Google Play
  • Microsoft Outlook from the Apple App Store
• Zoom
  • Zoom from Google Play
  • Zoom from the Apple App Store

Prepare your webcam and microphone

Always test your webcam video and mic audio when using Zoom or Teams.

• • • Test your computer or device with Zoom
    • Set-up video and audio for Microsoft Teams - see "Make a Test Call"
    • Zoom support for students

Troubleshooting a connection or browser issue

• Check your site’s permissions to ensure there are no blocks (such as cookies, webcams, and microphones)
  Chrome: Change settings for a specific site
  Firefox: Change settings for a specific site
• How to clear your browser cache
• Consider installing apps on your computer if the web app isn't working
  • Microsoft Tools for Students
  • UW-Parkside Virtual Computer Lab  

Where to go for assistance

• Canvas support for students
• Zoom support for students - Contact Zoom Premiere+ Support
• Outlook, Office 365, Microsoft Teams, passwords, and other IT issues, contact the UW-Parkside Tech Bar at servicedesk@uwp.edu or by phone: 262-595-2444.