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Okta - FAQ's

This article contains a list of frequently asked questions about Okta MFA.

How do I enroll/setup my Okta account?

To view instructions on how to enroll in Okta, please see the following knowledgebase article:


How do I set up additional devices (Security Methods Management)?

Setting up Okta Verify for Windows or Mac
See the following knowledgebase document: Okta Verify setup for Windows & Mac


Will adding a secondary email to Okta replace my Parkside email as the primary email account?

[NO] Your UW-Parkside email account will always be your primary email account because it is tied to your UWP user account and required for authentication. Users can only add or change their secondary email account in Okta.


If I “enroll” in Okta now, can I still use Duo to access UWP applications that require multifactor authentication?

[YES] UWP users will continue to use Duo for mulitfactor authentication through the end of the day on November 28, 2023. After the cutover from Duo to Okta on Wednesday, November 29, 2023, the campus community will no longer be able to use Duo for MFA at UW-Parkside.


Will I still be able to use my Fob with Okta?

[NO] If you are currently using a hardware token (fob) to authenticate, you will no longer be able to use it with Okta. The hardware tokens are being replaced with the Okta Verify Desktop Application.


As an instructor, will I be able to log into Canvas in the classroom without using my cell phone?

[YES All UW-Parkside computer have the Okta Verify desktop application installed on them. To multifactor authenticate in the classroom without a mobile device, use the Okta FastPass security option. 


Where do I find the QR code in Okta?

Information on how to locate the Okta QR code is provided in the following knowledgebase article:


What is the Okta Dashboard?

The Okta Dashboard is where you'll find UW-Parkside applications that require multifactor authentication. Over time, you will be able to open frequently used applications directly from the Okta dashboard without having to sign into them separately.


Can I change my password if it's already expired?

[YES] If your password has already expired, you can change your password via Okta. See the following instructions for details: 


I received a 'New Sign On Notification' when I logged into Okta. What is this?

The New Sign On Notification email is sent when Okta identifies that a new device or browser is being used to sign into your UW-Parkside user account. It is a security check to make sure that the you are aware of the sign-in attempt. If you've added a secondary email address, the notification email will be sent to both email addresses (Primary and Secondary).


Can the code be sent to my phone via SMS text message?

[NO] You can either send a Push to your mobile device or you can use the 6-digit code that is displayed in the Okta Verify app (See example image below).

Screenshot image of Okta Verify 6 digit code


Do I need to be connected to the Internet for Okta Verify to work as an MFA factor?

Okta Verify is the recommended authentication method. To successfully install the app, you must be connected to the internet. However, after setting the application up, the 6-digit codes can be used offline.


Does using Okta require my phone's location settings to be turned on?

[NO] The notification you receive from Okta has the relative location of the device requesting identity authentication. Okta does not draw data from your phone for this purpose.


Does installing the Okta Verify client on my device mean it will be subject to open record requests?

The contents of strictly personal communications (texts, emails, voice messages) or data are not subject to the Wisconsin Public Records Law simply by using the app to verify your identity. Strictly personal means that it is not related to university business. If you were using your personal device to conduct university business (such as responding to emails, texting a colleague about a work-related issue or leaving or receiving voice messages on work-related subjects, or accessing university digital assets) those communications which relate to the university business could be subject to the Wisconsin Public Records Law or could be the subject of a university-related subpoena. The contents of your personal communications that do NOT involve university business would not be subject to the Wisconsin Public Records law or to a university-related subpoena for university business records.

Keywordsokta faq multifactor authentication   Doc ID132448
OwnerLinda W.GroupUW Parkside
Created2023-11-01 09:32:38Updated2023-12-07 07:28:43
SitesUW Parkside
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