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Help! I can't find my course in Canvas!
This article contains a list of the most common scenarios as to why a course might not appear in Canvas at the beginning of the semester.
Timing of course enrollment
If you recently added a course via SOLAR, it may take ~24 hours before you'll have access to the course in Canvas. If the course doesn't appear on your Canvas Dashboard within 24 hours of enrollment, contact the UW-Parkside Tech Bar as soon as possible at 262-595-2444 or by email: email@example.com.
Course is not hosted in Canvas
Its important to remember that not all instructors choose to use Canvas.
- Face-to-face: If your f2f course is missing in Canvas, contact your instructor directly to find out if they intend on using Canvas for the course in question.
- Online/Hybrid: If your Online or Hybrid course is unpublished or missing in Canvas, 1) contact your instructor and 2) reach out to the UW-Parkside Tech Bar as soon as possible at 262-595-2444 or by email: firstname.lastname@example.org.
Course is unpublished
It is up to the course instructor to Publish their course(s) in Canvas. If your course is unpublished, you will not have access to it.
What should you do if your course is unpublished?
- Contact your instructor directly to find out if/when the course will be published.
- Contact the UW-Parkside Tech Bar at 262-595-2444 or by email: email@example.com.
Additional Help & Support
Canvas Tier 1 Support
Canvas offers 24/7 tier 1 technical support by phone, email, and online chat. Canvas support is the best way to ensure immediate assistance, especially during the evening hours and on weekends.
To access Canvas technical support, click on the Help icon on the bottom left of the main Canvas navigation bar.
The Canvas Guides are a searchable knowledgebase full of written and video tutorials on every tool in Canvas.
- Student Guide
- Video Guides
- *Canvas Student Android Guide
- *Canvas Student iOS Guide
- Troubleshooting Guide
(*)The Canvas Student Mobile App is available for Android and iOS devices.