Respondus LockDown Browser Troubleshooting [Instructors]
Respondus Isn't Working on My Quiz When I Test It in Test Student View (New Quizzes Tool)
If you require Respondus LockDown Browser on a New Quizzes assignment and then test it using Student View, the quiz will open normally for you without requiring LockDown Browser. This is caused by limitations within Student View, particularly when interacting with third-party integrations such as Respondus and New Quizzes (which functions similarly to a third-party tool even though it was developed by Instructure, the makers of Canvas).
Because of this incompatibility, Student View is not a reliable way to test Respondus on New Quizzes. The Test Student account can bypass the LockDown Browser requirement, even though actual students cannot. This limitation does not affect Classic Quizzes, so if you'd like to try out Respondus LockDow Browser from a student's perspective, use a Classic Quiz assignment instead.
You can use a quiz's title to verify that it requires the use of the LockDown Browser. If the quiz tile ends with "Requires LockDown Browser," then the Respondus requirement has been enabled and students will be required to use LockDown Browser to access the quiz.
Enabling iPad Use On Your Quiz
Respondus LockDown Browser supports iPads through the LockDown Browser app available in the Apple App Store. Whether students can use an iPad depends on the Respondus settings selected for the quiz.
If a quiz requires LockDown Browser only and does not require webcam recording or screen capture, iPads are automatically permitted. This option will not appear in the Respondus settings because iPad access is enabled by default in this scenario.
If a quiz requires webcam monitoring, with or without screen capture, instructors can choose to enable iPad use. However, any students who take the quiz on an iPad will not be able to provide screen capture recordings, even if screen capture is otherwise required.
If a quiz requires screen capture only but no webcam recording, iPad use cannot be enabled. iPads do not support screen capture within Respondus LockDown Browser, so they are unable to provide the required screen recording data.
If you have a student that is limited to an iPad for their quizzes and your quizzes only require screen capture, you will either need to change your Respondus settings, create duplicate copies of your quizzes for that student that uses different Respondus settings, or they will have to find a computer on which they can take their Respondus quizzes on their own. If the student is ever on campus, they should be able to request a free rental laptop for the semester, if needed.
Remove Leftover Honorlock Settings
Quizzes that previously required Honorlock will need to have two pieces of information removed from the quiz settings before they can be used again– the quiz access code (password) and the Honorlock widget in the quiz's introduction text. Students will not be able to take these quizzes again until those pieces of information have been deleted from the quiz settings.
We have another Knowledgebase article that goes into further detail on removing these leftover Honorlock artifacts from a quiz.
Students Stuck at Access Code/Password Screen
Respondus does not use an access code to guard quizzes, so it will not place a password on your quizzes like Honorlock used to. If your students are getting stuck at an access code screen and you did not set up your own access code, then it is probably a leftover quiz password from when we used Honorlock in the past. You will need to disable the quiz access code requirement before students can take this quiz again. Please see the previous section for more details.
If you already enabled Respondus LockDown Browser on the quiz before removing the old Honorlock access code from the quiz, the old Honorlock password may have gotten saved in the Respondus settings for that quiz. You can delete this access code by opening the LockDown Browser page in your course, opening the proctoring settings for that quiz, and deleting the text in the Access Code text box. If the access code starts with an "HL_", that confirms that it was an autogenerated Honorlock code from before.
Removing the Honorlock Link from Your Course Nav Bar
Honorlock, our previous proctoring tool, has been taken offline for UW-Parkside. To remove it from your Canvas course, open the course's Settings page and swap over to the Navigation tab at the top. Click the More Options icon to the right of Honorlock and select Disable to move it down to the hidden items list below. For a visual guide, visit our Knowledgebase article on Hiding the People Tab From Course Navigation Bar.
