Topics Map > Learning Technology > Kaltura

Kaltura Service Status

Kaltura service status information

Kaltura System Status
All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/

Analytics Operational
Kaltura API Operational
Import Operational
Upload Operational
Upload Speed Operational
Upload Process Operational
Transcoding Operational
Live Operational
Playback Operational
Kaltura Management Console (KMC) Operational
Kaltura MediaSpace Operational
Kaltura Webinars, Virtual Classroom and Meetings Operational
Platform Access Operational
Video Conferencing Features Operational
Recording Operational
File Upload Operational
Analytics Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Pitch Operational
Zoom Integration Operational
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2022

No incidents reported today.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded.

Our team uploaded the missing recordings to the Kaltura Management Console.

Please contact our Chat Service through the support portal or log a case if any recordings are missing.

What to expect next: Issue resolved and we are closing this incident.

Aug 5, 14:00 UTC
Update - What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC

Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded.
Our team started the process of uploading the missing recordings (from Sunday deployment till Aug 3, 11:45 UTC), we expect to complete the process within 24 hours.

What to Expect Next: The next update on the missing recordings will be by August 5, 14:00 UTC

Aug 4, 14:06 UTC
Update - What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC.

Current Status: All new recordings created after 11:45 UTC (Aug. 3rd ) are auto-uploaded.

Kaltura's Engineers are still working on a solution to upload the missing recordings from Sunday deployment till Aug 3, 11:45 UTC.

As a workaround, missing recordings can be manually uploaded to Mediaspace/KMC

What to Expect Next: The next update on the missing recordings will be by 14:00 UTC

Aug 4, 08:14 UTC
Monitoring - What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC

Current Status: On Aug 3, Kaltura Engineers deployed a hotfix to the Virtual Classroom environment at 11:45 UTC to resolve meeting recordings not auto-uploading to Mediaspace & the Kaltura Management Console. All new recordings created after 11:45 UTC will be auto-uploaded.

Kaltura's Engineers are working on a solution to upload the missing recordings from Sunday deployment till Aug 3, 11:45 UTC.

What to Expect Next: The next update on the missing recordings will be posted no later than 08:00 UTC tomorrow.

Aug 3, 13:26 UTC
Update - What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC.

Current Status: A hotfix is under validation and will be deployed in the next few hours.
As a workaround recordings can be manually uploaded to Mediaspace/KMC.

What to Expect Next: The next update will be posted in 5 hours or once the hotfix is deployed.

Aug 3, 10:11 UTC
Identified - What is the issue: Virtual Classroom and meetings recordings are not auto-uploaded to Mediaspace/KMC

Current Status: Our team identified the issue and working on a hotfix
As a workaround recordings can be manually uploaded to Mediaspace/KMC

What to Expect Next: The next update will be posted within 2 hours.

Aug 3, 08:09 UTC
Update - We are continuing to investigate this issue.
Aug 3, 06:53 UTC
Investigating - Recordings are not being uploaded from rooms to Kaltura. They can still be accessed through rooms’ Files > 'Recordings' folder within the room.
Aug 3, 06:51 UTC
Aug 4, 2022
Aug 3, 2022
Resolved - This incident has been resolved.
Aug 3, 12:40 UTC
Monitoring - What is the Impact:

Please note that this message refers to Cielo Plugin ONLY; there is no issue with other Reach vendors.

We have identified that since July 21st Kaltura media entries are showing a white page and Error 404 appears on mediadataplayer-cdn.cielo24.com/v2/stable/kaltura.js


Current Status:

After further investigation, we concluded that the issue was caused due to v1 version wrapper deprecation by the 3rd party vendor ‘Cielo’ as they moved to the V2. This change wasn’t communicated to Kaltura head of time.

To solve this issue, please proceed per the steps below:

1. In the Cielo setup per Player, need to update both plugin’s parameters:

# onPageJs1

# IframeCustomPluginJs1

The values for both plugins based on what was provided by Cielo can be found on this page:

https://cielo24.zendesk.com/hc/en-us/articles/360021088234-cielo24-Media-Intelligence-and-Interactive-Transcript-Widget-3-0

2. If you have more than one Player entity in your environment, then there is a need to do these plug-in changes per Cielo setup per Player.

3. If you moved to use a different vendor than Cielo and Cielo is NOT in use anymore, then you need to delete the Cielo plug-in.


What to Expect Next:

We have tested the above steps and the issue is resolved, however, if after implementing the mentioned changes you might still experience the described problem, please feel free to open a Support case using the Support portal.

Jul 26, 15:09 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

 




Keywords:Kaltura service status   Doc ID:119969
Owner:Linda W.Group:UW Parkside
Created:2022-07-28 11:20 CDTUpdated:2022-07-29 15:45 CDT
Sites:UW Parkside
Feedback:  0   0