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Kaltura Service Status

Kaltura service status information

Kaltura System Status
Monitoring - What was the Issue: Users may have experienced delays with processing closed captions.

Current Status: The Caption vendor identified the root cause of the issue, the failure mainly happened with YouTube Captions due to recent changes. The Caption Vendor confirmed that the issue was resolved after they deployed a hotfix earlier this morning, the process and the caption flow are back to working normally, and we have tested some requests to monitor the results.

At this stage, our team started to re-generate all the failed captions requests since Dec 1st, the process is already in progress and will take a few hours to complete the re-generate of all tasks.

What to Expect Next: The issue is resolved, we will keep monitoring the caption flow during the next few hours.

Dec 05, 2022 - 12:39 UTC
Identified - What is the Issue: Users may experience delays with processing closed captions.

Current Status: The vendor confirmed that the process and the caption flow is back to work normally, and we have tested some requests to monitor the results.
At this stage, our engineering team is working with the vendor to re-generate the failed requests since Dec 1st.

Next update regarding the re-generate process status will be posted by the end of the day (EST) Monday Dec 5th

Dec 04, 2022 - 17:54 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in upcoming hours.

Dec 04, 2022 - 05:07 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in next coming hours.

Dec 03, 2022 - 08:05 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

Dec 03, 2022 - 04:47 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

Dec 03, 2022 - 02:46 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

Dec 03, 2022 - 00:34 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

Dec 02, 2022 - 22:36 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 1 hour.

Dec 02, 2022 - 21:36 UTC
Update - What is the Issue: Users may experience delays with processing closed captions.

Current status- Vendor's Engineering team is in the progress of investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 1 hour.

Dec 02, 2022 - 20:34 UTC
Investigating - What is the Issue: Users may experience delays with processing closed captions.

Current Status: Our team is investigating an issue with closed captions and working to resolve it as quickly as possible.

What to Expect: The next update will be posted within 1 hour.

Dec 02, 2022 - 19:33 UTC

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Germany Regional Cloud: https://status.de.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Canada Regional Cloud: https://status.ca.kaltura.com/

Analytics Operational
Kaltura API Operational
Import Operational
Upload Operational
Upload Speed Operational
Upload Process Operational
Transcoding Operational
Live Operational
Playback Operational
Kaltura Management Console (KMC) Operational
Kaltura MediaSpace Operational
Kaltura Webinars, Virtual Classroom and Meetings Operational
Platform Access Operational
Video Conferencing Features Operational
File Upload Operational
Recording Operational
Analytics Operational
Kaltura Meetings Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Pitch Operational
Zoom Integration Operational
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

Unresolved incident: Caption Delays.

Dec 4, 2022
Dec 3, 2022
Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

 




Keywords:Kaltura service status   Doc ID:119969
Owner:Linda W.Group:UW Parkside
Created:2022-07-28 10:20 CSTUpdated:2022-07-29 14:45 CST
Sites:UW Parkside
Feedback:  0   0