Canvas & Online Student Resources

This document goes over all of the support resources available to students, including but not limited to: Canvas support, the Technology Help Desk, library resources, and accessibility.

Canvas Support

Canvas is Parkside's new learning management system. 

Canvas has Tier 1 Support which means that you will no longer need to fill out a Support Form if you run into trouble using the learning management system. Instead, Canvas Help is available 24/7, 365 days a year. This support is located under the Help button on the far left navigation bar:

Canvas Help button



Canvas Service Level Agreement  
Support Response Time (80% within time shown)
  • Email: 1 hour
  • Phone call: 60 seconds
  • Live chat: 120 seconds


Additional resources include:
  • Canvas Guides
  • Canvas Student Training Course - all students can self-enroll in the Canvas Student Training Course, which will appear on your Course Dashboard on the homepage of Canvas once you enroll. This course will walk you through all of the different features of Canvas. You can self-enroll into the course by clicking here.

New to Canvas?
Enroll in the Self-Paced Training Course by clicking on this link: https://uwpks.instructure.com/enroll/TR3F94
You can also view the Canvas Student Interactive Tutorial here: https://www.uwp.edu/systemmedia/storyline/Interactive-Canvas-Student-Guide/story_html5.html




Technology Help Desk

The Technology Help Desk is available M-R, 7:45 AM - 10:30 PM and F, 7:45 AM - 4:30. The Help Desk can be reached at servicedesk@uwp.edu, or by phone at (262) 595-2444.

Campus Technology Services 
Password Self Service 
Mobile Device Email Setup: [Android] [iOS]
Microsoft Office 365 
Lynda.com 
Students have access to lynda.com for free using their student accounts. Lynda offers its subscribers access to over 125,000 videos and tutorials on a wide variety of subjects ranging from Adobe Creative Suite to Microsoft Office and more.
Wisconsin Integrated Software Catalog [WISC]
This site lets students, faculty, staff, and departments of the University of Wisconsin and Wisconsin Technical College Systems purchase popular software packages at substantial discounts. WISC strives to get the maximum value from software publishers for each dollar our customers (you) spend on software.

Note: Please do your part to keep your data private. Canvas uses an authenticated login meaning you will need to use your UWP credentials to gain access to your course(s). If you are using a public computer, remember to log out when you are finished. Please visit the Campus Technology Services website for more information on Network Security.




Library Research Help

The Parkside Library offers thousands of books, articles and more for research and we are always happy to assist through chat or email: askus@uwp.edu / phone: (262) 595-2238.




Accessibility Resources

The University of Wisconsin-Parkside seeks to ensure that courses offered at the university are fully accessible for all students. If you are a student with a disability and would like to register with the UW-Parkside Office of Disability Services to receive academic accommodations, please contact the Office of Disability Services via phone at 262-595-2372.






Keywords:canvas, online, student, support, resources, lms, learning management system, help desk, nettutor, d2l, cts, library, help, accessibility   Doc ID:83573
Owner:Maggie L.Group:UW Parkside
Created:2018-07-11 13:42 CDTUpdated:2019-06-04 14:26 CDT
Sites:UW Parkside
Feedback:  2   0