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Qualtrics Service Status

Qualtrics service status information
System Status

All Systems Operational

Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Insights ? Operational
WAI Project Editing ? Operational
Session Replay ? Operational
Visitor Intercept Display ? Operational
Stats iQ & Text iQ ? Operational
XM Community ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Qualtrics Social Connect Operational
Web Interface ? Operational
API ? Operational
Data Processing ? Operational
External Issue ? Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ ? Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ ? Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ ? Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ ? Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ ? Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ ? Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Discover Maintenance Mar 24, 2025 00:00-02:00 UTC

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on Mar 19, 2025 - 14:59 UTC
Mar 21, 2025

No incidents reported today.

Mar 20, 2025
EX Directory issues in the Canadian region
Resolved - The issue has been resolved.
Mar 20, 00:59 UTC
Investigating - We are currently investigating an issue with contact imports and searches in the EX Directory in the Canadian region.
Mar 20, 00:53 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025
XMD segment building issues in the Eastern US region
Resolved - The issue has been resolved.
Mar 18, 16:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 14, 18:48 UTC
Investigating - We are currently investigating an issue with XMD segment building returning incorrect contact counts in the Eastern US region.
Mar 14, 18:01 UTC
Mar 17, 2025
Discover Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Mar 11, 20:17 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Data processing issues in the European region
Resolved - We experienced an issue with data processing in the European region from 12:15 to 1:15 PM MST. This issue has been resolved.
Mar 11, 18:00 UTC
Mar 10, 2025
Survey Builder issue in All Regions
Resolved - This incident has been resolved.
Mar 10, 04:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 10, 03:50 UTC
Investigating - We are currently investigating an issue where the Survey Builder is only displaying in English, regardless of the user's account language settings.
Mar 10, 03:49 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Mar 4, 19:11 UTC
Mar 9, 2025
Scheduled Maintenance in North America (IAD1) and Canada region.
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:15 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 22:39 UTC
Scheduled - There will be scheduled maintenance in our North America (IAD1) and Canada region. During this period, users will not be able to create/update/delete scheduled email exports for dashboards, results reports, and printed reports. Additionally, users will not be able to update/delete/create ticket reminders and brand administrators will not be able to configure the minutes of inactivity before logout on the Admin page at this time. Existing schedules for email exports and ticket reminders will continue to work as usual.

Users should refrain from updating their schedules for email exports and ticket reminders. Brand administrators should also avoid configuring the minutes of inactivity before logout on the Admin page.
Mar 3, 22:39 UTC
Scheduled Maintenance in Western US and GovCloud US region
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:15 UTC
Scheduled - There will be scheduled maintenance in our Western and GovCloud US region. During this period, users will not be able to create/update/delete scheduled email exports for dashboards, results reports, and printed reports. Additionally, users will not be able to update/delete/create ticket reminders and brand administrators will not be able to configure the minutes of inactivity before logout on the Admin page at this time. Existing schedules for email exports and ticket reminders will continue to work as usual.

Users should refrain from updating their schedules for email exports and ticket reminders. Brand administrators should also avoid configuring the minutes of inactivity before logout on the Admin page.
Mar 3, 22:37 UTC
Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.

 


Keywords:
Qualtrics service status 
Doc ID:
119970
Owned by:
Linda W. in UW Parkside
Created:
2022-07-28
Updated:
2022-07-28
Sites:
UW Parkside
Campus Technology Services