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Help! My Canvas Course Dashboard won't load!

This article contains browser information and troubleshooting tips to help resolve browser related Canvas access issues.

Important information for Mac Users

  • Issue: MAC's running OS X older then 10.10 will not display the Canvas website properly.
  • Symptom: Flashing tiles on Canvas Dashboard / Unable to access courses

Browser Information

Safari: Canvas requires Safari version 15 or 16. Note: If you're still running OS X (10.11.6 or earlier), then your going to run into issues. The solution is to upgrade your operating system. Apple has a support page that may help Find out which macOS your Mac is using - Apple Support

Chrome: Canvas requires Chrome 108 or 109 and OS X El Capitan 10.11 or later.

Firefox: Canvas requires Firefox 108 or 109 and Firefox supports older Mac operating systems.

Supported Browsers

Instructure products support the current and previous major releases of the following browsers:

  • Chrome 108 and 109
  • Firefox 108 and 109 (Extended Releases are not supported*)
  • Edge 108 and 109
  • Safari 15 and 16 (Macintosh only)

To find out more about Instructure's computer and browser requirements, see the following Canvas Guide:

You can verify that the browser you are currently using is up to date by using the browser checker tool in the step below.

Keywords:canvas dashboard access course Mac   Doc ID:120392
Owner:Linda W.Group:UW Parkside
Created:2022-08-09 10:12 CDTUpdated:2023-02-03 07:16 CDT
Sites:UW Parkside
Feedback:  4   2