Qualtrics Service Status

Qualtrics service status information

System Status
All Systems Operational
Surveys Operational
Survey Taking
Operational
Survey Editing
Operational
Distributions Operational
Email
Operational
SMS (Text)
Operational
Logins
Operational
Data Processing
Operational
Projects
Operational
Administration
Operational
Dashboards
Operational
Reports
Operational
Workflows
Operational
Ticketing
Operational
API / Developer Platform
Operational
Website / App Insights
Operational
WAI Project Editing
Operational
Session Replay
Operational
Visitor Intercept Display
Operational
Stats iQ & Text iQ
Operational
XM Community
Operational
XM Directory & Contacts Operational
XM Directory Automations
Operational
XM Directory Imports
Operational
Directory Contacts
Operational
Qualtrics Social Connect Operational
Web Interface
Operational
API
Operational
Data Processing
Operational
External Issue
Operational
Support Operational
Product Documentation
Operational
Live Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Survey taking and survey building issues in the European region
Resolved - The issue has been resolved.
Sep 21, 09:02 UTC
Investigating - We are currently investigating issues with survey taking and survey building in the European region
Sep 21, 07:55 UTC
Sep 20, 2023
XM Directory latency issues in the European region
Resolved - The issue has been resolved.
Sep 20, 11:57 UTC
Investigating - We are currently investigating increased latency in XM Directory in the European region
Sep 20, 11:24 UTC
Sep 19, 2023
Distribution issues in Western US region
Resolved - The issue has been resolved.
Sep 19, 16:37 UTC
Investigating - We are currently investigating delayed email and SMS distributions in the Western US region.
Sep 19, 15:46 UTC
Sep 18, 2023
EX Participant Import Issues in the European Region
Resolved - The issue has been resolved.
Sep 18, 17:05 UTC
Investigating - We are currently investigating an issue with EX participant import delays in the European region.
Sep 18, 16:01 UTC
Sep 17, 2023
XM Directory and distribution issues in the European region
Resolved - The issue has been resolved.
Sep 17, 21:04 UTC
Update - The impact to distributions has been resolved.
Sep 17, 20:34 UTC
Investigating - We are currently investigating an issue that is causing XM directory pages to load slowly or timeout, distributions to be sent slowly or fail, and some searches in XM directory may fail or timeout in the European region. This began at 12:15 PM MT.
Sep 17, 20:13 UTC
Sep 16, 2023

No incidents reported.

Sep 15, 2023
Issues editing session replay configurations across all regions
Resolved - The issue has been resolved.
Sep 15, 21:41 UTC
Investigating - We are currently investigating an issue with errors in editing session replay configurations across all regions.
Sep 15, 20:46 UTC
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Degraded Performance across the European region
Resolved - The issue has been resolved.
Sep 13, 10:09 UTC
Investigating - We are currently investigating an issue degraded performance in the European. Latency and failures possible in most actions and login failures may occur.
Sep 13, 09:40 UTC
Sep 12, 2023
Survey taking errors in Eastern US region
Resolved - The issue has been resolved.
Sep 12, 22:38 UTC
Identified - We are currently investigating issues with distributions, participant tab loading in EX, survey taking, and imports and exports for XMD failing in our Eastern US region.
Sep 12, 22:30 UTC
Investigating - We are currently investigating an issue causing survey takers who begin a survey from a personal link to experience errors and/or latency in the Eastern US region.
Sep 12, 22:07 UTC
Dashboard widget loading issues in Canadian region
Resolved - We experienced an issue that caused long-loading widgets on dashboards between 7:47 AM MDT and 8:00 AM MDT in the Canadian Region. This incident has been resolved.
Sep 12, 13:30 UTC
Dashboard data loading issues in Asia Pacific region
Resolved - This incident has been resolved.
Sep 12, 04:53 UTC
Update - This issue has been resolved
Sep 12, 04:52 UTC
Investigating - We are currently investigating an issue with dashboard data not loading in the Asia Pacific region.
Sep 12, 03:35 UTC
Sep 11, 2023
Website / App Feedback intercept display issues across all regions
Resolved - We experienced an issue that caused a small percentage of intercepts using the integration with XM Directory to fail to display correctly between 1:38 PM MDT and 4:30 PM MDT across all regions. This incident has been resolved.
Sep 11, 19:30 UTC
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.

 



Keywords:Qualtrics service status   Doc ID:119970
Owner:Linda W.Group:UW Parkside
Created:2022-07-28 11:22 CDTUpdated:2022-07-28 11:23 CDT
Sites:UW Parkside
Feedback:  0   0      
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