Qualtrics Service Status

Qualtrics service status information

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All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023
XM Directory scheduled maintenance in the Eastern US region
Completed - The scheduled maintenance has been completed.
Mar 24, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:30 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Eastern US region on Friday March 24th at 09:30 AM UTC. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 23, 21:52 UTC
Mar 23, 2023
XM Directory scheduled maintenance in the European region
Completed - The scheduled maintenance has been completed.
Mar 23, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:45 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the European region on Thursday March 23rd at 03:45 AM UTC. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:21 UTC
Mar 22, 2023
Issues with Distributions in all regions.
Resolved - This incident has been resolved.
Mar 22, 15:18 UTC
Investigating - We are currently investigating an issue with some distributions not being delivered or containing unreadable data for brands with data isolation enabled in all regions.
Mar 22, 11:45 UTC
Mar 21, 2023
Latency issues in the Eastern US region
Resolved - The issue has been resolved.
Mar 21, 20:44 UTC
Update - We are continuing to investigate this issue.
Mar 21, 17:13 UTC
Investigating - We are currently investigating an issue with latency in the Eastern US region.
Mar 21, 17:00 UTC
XM Directory scheduled maintenance in the Asia Pacific region
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:01 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Asia Pacific region on Wednesday March 22nd at 03:00 AM AEDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:19 UTC
XM Directory scheduled maintenance in the Western US Region
Completed - The scheduled maintenance has been completed.
Mar 21, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:30 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Western US region on Wednesday March 22nd at 1:30 AM PDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 08:30 UTC
XM Directory scheduled maintenance in the Canadian region
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Canadian region on Tuesday March 21st at 2:00 AM EDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 06:00 UTC
Mar 20, 2023
XM Directory scheduled maintenance in the Singaporean region
Completed - The scheduled maintenance has been completed.
Mar 20, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:46 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Singaporean region on Tuesday March 21st at 05:45 AM SGT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 20, 20:45 UTC
XM Directory scheduled maintenance in the Japanese region
Completed - The scheduled maintenance has been completed.
Mar 20, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:16 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Japanese region on Tuesday March 21st at 03:15 AM JST. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 17:15 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023
EX Survey Editing issues in all regions
Resolved - The issue has been resolved.
Mar 18, 02:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:32 UTC
Investigating - We are currently investigating an issue with editing shared EX surveys in all regions.
Mar 17, 19:04 UTC
Mar 17, 2023
Mar 16, 2023
Login issues in the FedRAMP environment
Resolved - The issue has been resolved.
Mar 16, 19:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 18:52 UTC
Investigating - We are currently investigating an issue with logging in to the FedRAMP environment.
Mar 16, 18:44 UTC
Directory import issues in the Eastern US Region
Resolved - The issue has been resolved.
Mar 16, 19:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 17:57 UTC
Investigating - We are currently investigating an issue with latency importing participants via EX Automations and CX Admin imports in the Eastern US Region.
Mar 16, 16:27 UTC
Mar 15, 2023
Report export issues in all regions
Resolved - The issue has been resolved.
Mar 15, 21:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 21:09 UTC
Investigating - We are currently investigating an issue with exporting reports in all regions.
Mar 15, 21:01 UTC
Workflow issues in the European Region
Resolved - This incident has been resolved.
Mar 15, 00:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 00:19 UTC
Investigating - We are currently investigating an issue with workflow execution in the European Region.
Mar 14, 23:47 UTC
Mar 14, 2023
Data Processing Latency in the Canadian region
Resolved - The issue has been resolved.
Mar 14, 22:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 20:42 UTC
Investigating - We are currently investigating delays with Data Processing in the Canadian region
Mar 14, 19:52 UTC
Accessing participants issues in all regions
Resolved - The issue has been resolved.
Mar 14, 20:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 19:36 UTC
Identified - The issue has been identified and a fix is being implemented. Users may also experience issues accessing Employee Engagement surveys.
Mar 14, 19:10 UTC
Investigating - We are currently investigating an issue with accessing EX and CX participants and CX and EX Action Planning in all regions.
Mar 14, 18:54 UTC
Mar 13, 2023
Live Support issues for Fedramp clients
Resolved - This incident has been resolved.
Mar 13, 21:00 UTC
Investigating - We are currently investigating issues with our ticketing system for our Fedramp clients. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Mar 13, 20:13 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.

 



Keywords:Qualtrics service status   Doc ID:119970
Owner:Linda W.Group:UW Parkside
Created:2022-07-28 11:22 CDTUpdated:2022-07-28 11:23 CDT
Sites:UW Parkside
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