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GlobalProtect VPN - Mac

This document describes how to install and connect to the GlobalProtect VPN on macOS.

Installing the client

  1. Open a web browser and navigate to
  2. Login with your UW-Parkside credentials
  3. Authenticate using Okta Verify.
  4. Click the link to download the Mac 32/64 bit Global Protect agent
  5. Once the download completes, go into your Downloads folder, run GlobalProtect.pkg.
  6. Click Continue through the default prompts.

Note: When accessing GlobalProtect for the first time, you will see the following window (image below).

Image of Palo Alto fist time login screen

Be sure to check "Always allow to open links of this type in the associated app" before you click on the Open GlobalProtect button.

After you've logged in once, the application will use your default browser.

Connecting to the VPN

1. Click to launch the GlobalProtect application.

2. Enter "" in the portal address box and click Connect.
Image of GlobalProtect portal address entry field
3. Sign in using your UW-Parkside credentials > authenticate using Okta Verify.

Image of Okta verify login and security method selection prompt

Note: When using FastPass as a security method, the "Are you trying to sign in" prompt may pop up behind the "Verify Identity" window. To access the FastPass prompt, click and drag the verify identity window over to the right. 
Image of FastPass security method selection prompt behind the verify identity window
5. Once connected you will see the following window.
Image of GlobalProtect Connecttion status window
If you no longer need VPN access, click Disconnect

NOTE: Connecting to network drives on Mac requires some additional steps, please see this article: [Link for document 96948 is unavailable at this time]  

Keywordsvpn apple mac okta connect off campus global protect client mfa   Doc ID90848
OwnerCody S.GroupUW Parkside
Created2019-04-04 10:48:16Updated2024-06-04 10:52:53
SitesUW Parkside
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