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DUO - How do I re-sync my fob?

This article will instruct you how to re-sync your DUO fob.


Note: If at any time you click Log in and the passcode does not match what is on the FOB or if you click Log in more then once for a passcode you will have to start the syncing process over.

 

·       When your Fob has a blank screen, press the green button one time. Enter the number from your FOB in the Passcode box then click Log in. You should receive the "Incorrect passcode. Please try again." message.  

·       As soon as your Fob has a blank screen again, press the green button one time. Enter the number from your FOB in the Passcode box then click Log in. You should receive the "Incorrect passcode. Please try again." message.  

·       As soon as your Fob has a blank screen again, press the green button one time. Enter the number from your FOB in the Passcode box then click Log in. You should now be logged in.




Keywords:duo fob two-step authentication login can not working sync re-sync   Doc ID:89039
Owner:Cindy S.Group:UW Parkside
Created:2019-01-12 13:58 CSTUpdated:2019-01-14 11:57 CST
Sites:UW Parkside
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