Microsoft Edge / Kaltura Compatibility Issue

ISSUE: Kaltura media will not load in the Microsoft Edge browser.

When opening a Kaltura video link using Microsoft Edge, the following error occurs:

Image of microsoft edge browser - kaltura error message


SOLUTION: Change the default browser to Google Chrome or Mozilla Firefox.

Click on the start menu and then select Settings.

Image of Windows 10 "Settings" icon

Click on the System icon.

Image of Windows 10 "Systems" icon

Select Default apps.
Navigate to Web browser in the default app list.

Image of Windows 10 "Default Browser Settings"

Click on Microsoft Edge and then select Google Chrome or Firefox as your default browser.

Image of Windows 10 "Default Browser List"




Keywords:kaltura, edge, video, browser, default, mediaspace, audio,   Doc ID:75001
Owner:Linda W.Group:UW Parkside
Created:2017-08-01 13:34 CDTUpdated:2017-09-11 14:17 CDT
Sites:UW Parkside
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