Qualtrics 360 Feedback - Rating Definitions

This document contains UW-Parkside employee feedback rating definitions and the performance competencies rubric.

Rating Definitions


EXCEEDS EXPECTATIONS (4): Consistently meets and often exceeds all relevant performance standards. Shows initiative and versatility, works collaboratively, has strong technical & interpersonal skills or has achieved significant improvement in these areas. Fully satisfies the requirements and expectations of the job function noted. Goals and objectives, expected results and/or special assignments are achieved.

MEETS EXPECTATIONS (3): Regularly meets all relevant performance standards. Satisfies many of the requirements and expectation of the job function noted. Developing appropriate level of skills or is inexperienced/still learning the scope of the job.

NEEDS IMPROVEMENT (2): Sometimes meets the performance standards. Seldom exceeds or falls short of desired results. Employee needs to improve on standard(s) established for the job function noted. Work may be of variable quality or inconsistent with standards set for job function.

UNSATISFACTORY (1): Consistently fails to meet performance standards established for the job function. Significant performance improvement and/or corrective action is necessary. Goals and objectives are not achieved.


Competencies Rubric



Communication: Timely communication with styles that are approachable and respectable. Listens carefully to others. Proactive and thorough in determining who needs information and works to keep them informed.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently and effectively seeks and provides feedback with both internal and external campus community.
  • Consistently communicates in a clear, effective, timely, concise and organized manner.
  • Is respectful, uses proper tone, and seeks to understand, then be understood.



  • Usually communicates effectively with both internal and external campus community.
  • Communicates in a clear, effective, and timely manner. Listens with understanding.
  • Speaks and writes clearly.
  • Lacks clarity of expression orally or in writing.
  • At times, fails to listen.
  • Consistently interrupts or lacks a willingness to listen or understand.
  • Consistently fails to communicate with others effectively or timely.
  • Fails to follow-up with internal or external customers.
  • Fails to seek and provide feedback to internal or external customers.
  • Often fails to listen.

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Creativity/Innovation: Explores and suggests new approaches and methods to affect departmental goals and responsibilities.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently and effectively explores and suggests new approaches in completing job tasks.
  • Consistently identifies and implements new work methods.
  • Consistently applies creative and innovative approaches to affect job responsibilities.
  • Identified as a role model for peers in the areas of creativity and innovation.



  • Regularly explores and suggests new approaches in completing job tasks.
  • Identifies and implements new work methods.
  • Applies creative and innovative approaches to affect job responsibilities.
  • Seldom explores and suggests new approaches in completing job tasks.
  • Rarely identifies and implement new work methods.
  • Rarely applies creative and innovative approach to affect job performance.
  • Fails to explore and suggest new approaches in completing job tasks.
  • Fails to identify and implement new work methods.

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Customer Focus: Engage in all job-related interactions and activities with contact from within and outside the University in a courteous and professional manner. Focuses on meeting customer needs and follows up until questions are answered or problems are resolved.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Effectively and consistently engages customers.
  • Is consistently attentive and responsive.
  • Consistently works toward getting to the bottom of issues.
  • Consistently meets internal and external customers’ expectations.
  • Consistently and effectively resolves issues.
  • Consistently and effectively identifies and responds to customer needs.



  • Regularly engages customers.
  • Listens with understanding.
  • Meets internal and external customer needs.
  • Effectively resolves issues.
  • Seldom engages customers.
  • At times, fails to listen.
  • Consistently interrupts or lacks a willingness to listen or understand.
  • Fails to resolve issues at hand.
  • Consistently fails to engage customers. Is disrespectful or rude.
  • Fails to resolve issues.
  • Does not meet customer expectations.
  • Unable to accurately identify or respond to customer needs.

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Dependability/Reliability: Consistently carries out assignments with minimal supervision. Exercises follow-through and adheres to time frames. Responds appropriately to instructions and procedures.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently adheres to established time frames.
  • Monitors projects independently with minimal supervision.
  • Never misses or is late for meetings or appointments.
  • Work reflects maximum use of time and resources to surpass expectations.



  • Usually adheres to established time frames.
  • Carries through on job duties with routine supervision or follow-up.
  • Rarely misses or is late for meetings or appointments.
  • Work is usually timely and generally fulfills operational needs.
  • Occasionally adheres to established time frames.
  • Rarely carries through on job duties.
  • Frequently misses or is late for meetings or appointments.
  • Work is often late and rarely fulfills operational needs.
  • Fails to adhere to established time frames.
  • Fails to carry through on job duties.
  • Consistently misses or is late for meetings or appointments.
  • Work is late and fails to fulfill operational needs.

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Adaptability/Flexibility: Adjusts performance to accommodate changes in departmental direction and processes. Adapts to changing responsibilities. Responds appropriately to constructive criticism and to suggestions for work improvement.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently embraces change in duties, procedures, supervisors or environment.
  • Consistently responds appropriately to constructive criticism, using it to promote effective and innovative changes in work results.
  • Consistently responds positively to change, embracing new practices or values to accomplish goals and solve problems.



  • Usually accepts change in duties, supervisors or work environment.
  • Usually responds appropriately to constructive criticism.
  • Implements suggestions for work improvement.
  • Responds positively to change.
  • Occasionally is resistant to changing duties, procedures, supervisors, or work environment.
  • Sometimes hesitant to implement suggestions for work improvement or respond to constructive criticism.
  • Shows resistance to new practices.
  • Often is resistant to changing duties, procedures, supervisors, or work environment.
  • Unable to respond appropriately or effectively to constructive criticism.
  • Does not welcome suggestions for work improvements.

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Initiative: Demonstrates leadership and resourcefulness, performs tasks independently and assumes responsibility for completely tasks. Demonstrates a sense of urgency when completing tasks and takes effective action without explicit direction from supervisor.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently and effectively Identifies/applies innovative and relevant techniques.
  • Uses opportunities to expand knowledge/skills and shares information with other staff.
  • Consistently prevents and resolves unit or team problems.
  • Provides guidance and direction on issues of significance.
  • Keeps supervisor and team abreast of issues that can impact the department or organization.
  • Is consistently aware of important deadlines.



  • Usually stays current with major changes impacting relevant knowledge or skills.
  • Suggests or assists in developing solutions to problems individually, team, or within the context of the organization.
  • Aware of important deadlines.
  • Rarely helps to resolve routine problems.
  • At times, demonstrates a lack of motivation in following through on assigned duties or monitoring projects independently.
  • Seldom communicates with team or supervisor on matters of significance.
  • Sometimes misses deadlines.
  • Seldom or fails to take advantage of available skill enhancement or training opportunities.
  • Unable to monitor projects independently.
  • Does not have a sense of urgency in task completion. Consistently misses deadlines.

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Interpersonal Relations: Shows respect for individual differences. Demonstrates behaviors that embrace diversity. Is approachable and accessible; promotes cooperation. Deals maturely, discreetly, and directly with conflict.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently encourages and maintains a harmonious and product work environment, within department and greater organization.
  • Consistently and proactively acknowledges and respects diversity.
  • Always handles conflict constructively.
  • Consistently works to promote positive and productive working relationships.
  • Is extremely well-respected and trusted by peers.



  • Frequently fosters and encourages a harmonious and product work environment.
  • Generally well-respected and trusted by peers.
  • Avoids disruptive behavior and deals with conflict and frustration appropriately.
  • Regularly sees the value of cultural, ethnic, gender and other individual differences in people.
  • Occasionally has difficulty getting along with others.
  • Requires occasional reminders regarding needs and sensitivities of others.
  • Allows personal bias to affect job relationships.
  • Limited ability to deal with conflict appropriately.
  • Rarely sees the value of cultural, ethnic, gender and other individual differences in people
  • Interpersonal relationships are counter-productive to work unit or team functions.
  • Is unable to work effectively with others.
  • Consistently requires reminders regarding needs and sensitivities of others.
  • Unable to deal with conflict appropriately.
  • Fails to see the value of cultural, ethnic, gender and other individual differences in people.

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Job Knowledge: Demonstrates expertise in the functional aspects of the job. Continues to learn new skills and seeks new knowledge to improve expertise.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently helps others become experts within function or work groups; readily shares expertise and insights.
  • Is a sought-after resource for best practices in discipline or specialty area; leads others in apply best practices.
  • Encourages others to stay current on developments in discipline or specialty area; creates learning opportunities for sharing trends and latest information.



  • Regularly demonstrates expertise in skill and knowledge within areas relevant to one’s own function or workgroup.
  • Serves as a resource for others in functional area and facilitates sharing of methods and knowledge.
  • Consistently seen by customers and team members as possessing high functional knowledge and skills.
  • Rarely demonstrates expertise in skill and knowledge within areas to one’s own function or workgroup.
  • Rarely develops and contributes to best practices in discipline or specialty area for the work group.
  • Seldom serve as a resource for others.
  • Fails to demonstrate mastery of the skills or knowledge relevant to one’s own function or workgroup.
  • Does not strive to apply or contribute best practices in discipline or specialty area.
  • Seen by customers and team members as lacking functional knowledge and skills.

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Judgment: Considers how well employee effectively analyzes problems, determines appropriate action for solutions, and exhibits timely and decisive action.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently proactive in identifying and resolving problems and promotes improvements.
  • Defines and analyzes complex problems.
  • Maximizes resources to streamline or improve.
  • Shows a high level of logical and critical thinking.
  • Consistently makes timely and appropriate decisions.



  • Regularly addresses existing and potential problems.
  • Suggests or assists in developing solutions.
  • Consistently thinks logically and critically to identify appropriate course of action.
  • Makes timely and appropriate decisions.
  • Seldom takes initiative in identifying problems, solutions, or improvements.
  • Seldom uses logical thinking to identify appropriate actions.
  • Seldom uses logical thinking to identify appropriate course of action.
  • Seldom makes timely decisions.
  • Consistently fails to recognize or seek help in resolving routine problems.
  • Rarely suggest improvements.
  • Does not think logically to identify appropriate course of action.
  • Fails to make timely and appropriate decisions.

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Collaboration: Explores and suggests new approaches and methods to affect departmental goals and responsibilities.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Is a role model for consistently treating all people with dignity, respect and fairness; inspires and ensures that others do so as well.
  • Consistently resolve interpersonal conflict constructively; utilizes conflict as an opportunity rather than a problem.
  • Anticipates and acts upon opportunities for helping others succeed; consistently and enthusiastically shares time, resources and knowledge with others.
  • Consistently promotes awareness and respect of cultural and individual values and differences; proactively seeks out others from a variety of backgrounds to assist in accomplishing goals.
  • Actively solicits and encourages teamwork; Listens to and carefully considers ideas from others; even when different from own; ensures all sides are heard before reaching a conclusion.



  • Consistently treats everyone with dignity, respect and fairness; is very easy to approach and helpful.
  • Resolves interpersonal conflicts constructively and professionally; seldom requires outside assistance.
  • Enthusiastically spends time with others to help them and the team success.
  • Promotes awareness and respect of cultural and individual values and differences.
  • Seldom treat all people with dignity, respect and fairness.
  • Seldom manages conflict; more likely to avoid conflict.
  • Seldom spends time with others to help them and the team success.
  • Seldom promotes awareness and respect of cultural and individual values and differences.
  • Fails to treat all people with dignity, respect, and fairness.
  • Avoids conflict, or engages in conflict in a way that is unproductive.
  • Misses opportunities to share time, resources and knowledge with others.
  • Does not promote awareness and respect of cultural and individual values and differences.
  • Overlooks opportunities to leverage strengths of others.

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Technology Skills: Proficient use of work-related equipment, tools, and technology. Demonstrates technical and business expertise to provide information and resolve problems.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently demonstrates a high level of proficiency in the use of work related equipment, tools and technology.
  • Consistently demonstrates a high level of technical expertise, and uses this expertise to provide information and resolve problems.
  • Is considered a technical expertise my colleagues and peers, and is the “go to person” for resolving problems.



  • Regularly demonstrates a proficiency in the use of work related equipment, tools and technology.
  • Demonstrates technical expertise and uses this expertise to resolve problems.
  • Seldom is able to consistently demonstrate proficiency in the use of work related equipment, tools and technology.
  • Lacks technical expertise in functional area.
  • Fails to demonstrate proficiency in the use of work related equipment, tools and technology.
  • Fails to demonstrate technical expertise in functional area.

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Ethics: Maintains a high level of character and professional attitude. Can conform and promote the University’s Standards of Conduct.

 Exceeds Expectations  Meets Expectations
Needs Improvement
Unsatisfactory
  • Consistently accepts responsibility for own actions and decisions.
  • Consistently demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
  • Consistently demonstrates ethical behavior in all aspects of work and is a role model to others in the organization.
  • Consistently respects and maintains confidentiality.



  • Regularly respects and maintains confidentiality.
  • Demonstrates commitment to policies, procedures and regulations.
  • Demonstrates ethical behavior in all aspects of work.
  • Seldom accepts responsibility for own actions and behaviors.
  • Seldom demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
  • Seldom monitors compliance, laws, policies, and regulations.
  • Fails to accept responsibility for own actions and behaviors.
  • Does not demonstrate a commitment to accomplish work in an ethical, efficient and cost effective manner.
  • Is not aware of laws, policies, and procedures.

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Keywords:Qualtrics, 360, employee,supervisor, definitions, human resources, hr, eval,   Doc ID:73811
Owner:Linda W.Group:UW Parkside
Created:2017-06-05 08:56 CSTUpdated:2017-06-06 13:32 CST
Sites:UW Parkside
Feedback:  0   0