BBC Ultra - Connection Error Troubleshooting

Ultra Experience - HTML 5 Web Socket Test for Network Troubleshooting

Issue: Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. Users trying to connect from networks that do not allow HTML 5 Web Socket connections will be unable to launch a Collaborate with the Ultra experience. 

To test the Web Socket connection please use the same setup that is failing to connect to the Collaborate with the Ultra experience. 
  1. In your browser, go to the following link: https://www.websocket.org/echo.html
  2. Enter this text in the Location text box: wss://echo.websocket.org 
  3. Click the Connect button. 
  4. Once connected, press the Send button. The output will appear in the Log section.

A successful Web Socket test will show a Response in the logs for "Rock it with HTML5 WebSocket".




Keywords:Ultra, bbc, connection, error, reconnect,   Doc ID:69399
Owner:Linda W.Group:UW Parkside
Created:2016-12-13 10:52 CDTUpdated:2016-12-13 10:53 CDT
Sites:UW Parkside
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