BBC Ultra - Connection Error Troubleshooting
Ultra Experience - HTML 5 Web Socket Test for Network Troubleshooting
Issue: Collaborate with the Ultra experience requires a HTML 5 Web Socket connection be allowed on browsers and networking appliances such as proxy servers. Users trying to connect from networks that do not allow HTML 5 Web Socket connections will be unable to launch a Collaborate with the Ultra experience.
To test the Web Socket connection please use the same setup that is failing to connect to the Collaborate with the Ultra experience.
- In your browser, go to the following link: https://www.websocket.org/echo.html.
- Enter this text in the Location text box: wss://echo.websocket.org
- Click the Connect button.
- Once connected, press the Send button. The output will appear in the Log section.
A successful Web Socket test will show a Response in the logs for "Rock it with HTML5 WebSocket".