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Help Desk - Password Reset Steps

The purpose of this document is to inform students and staff on how to reset their passwords.

Campus Technology Services offers an easy-to-use, browser based tool that allows you to reset your password proactively or in the event that you forget it.
 
Important - If you forget your password, you can use the “Forgotten Password” option to set a new password. However, to do so you must first configure your “forgotten password” responses. If you have not yet completed this step and forget your password, please contact the help desk at 262.595.2444 for assistance.
 
To configure your “forgotten password” responses:
1)      Go to: password.uwp.edu
2)      Click the “Password Self Service” button
3)      Enter your username and password
4)      Follow the instructions to set your forgotten password responses. These secret questions will allow you to recover your password if you forget it.
5)      Logout
 
If you know your password and would like to reset it:
1)      Go to: password.uwp.edu
2)      Click the “Password Self Service” button
3)      Enter your username and password
4)      If you haven’t already done so, you will be prompted to setup your forgotten password responses.
5)      Select “Change Password”
6)      Set your new password and click the “Change Password” button
7)      Logout
 
If you forget your password:
1)      Go to: password.uwp.edu
2)      Click the “Password Self Service” button
3)      Select “Forgotten Password”
4)      Enter your UW-P email address and your last name
5)      Click the “Search” button
6)      Enter the required responses to your secret questions
7)      Click the “Check Responses” button
8)      Set your new password and click the “Change Password” button
9)      Logout




Keywords:forgot password reset self service cts campus technology services browser forget help desk username questions solar rangermail   Doc ID:56825
Owner:Hannah I.Group:UW Parkside
Created:2015-09-28 08:53 CDTUpdated:2019-06-17 11:51 CDT
Sites:UW Parkside
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