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Password Reset - for Forgotten or Expired Passwords

Need a password reset? Password expired? This article summarizes how to reset your password using password self service

Note that if you forget your password, you can use the “Forgotten Password” option to set a new password. However, to do so you must first configure your “forgotten password” responses. If you have not yet completed this step and forget your password, please contact the help desk at 262.595.2444 for assistance.

Navigating to password self service

First, navigate to: Password Self Service (https://password.uwp.edu)

Click the dropdown box labeled Current and Returning Students and Staff as shown below:

Account set up and password management page - New applicants, students and staff section collapsed; Current and Returning students expanded - Click Password self service button; Duo enrollment for students and staff collapsed

You will then be brought to the following sign in page as shown below:

Password self service login page. Username and Password fields

Proceed to one of the next sections for further instructions


From here, select an applicable section and click/tap it to open it.

Configure Forgotten Password Responses (Security Questions)

Notice: As of the writing of this article, the security question software does not function on mobile devices.

Sign in at the password self service login page, and then you will be prompted with the below menu:

Password Self service main menu - Change Password, setup password responses highlighted, account information, logout

Click on Setup Password Responses. Finally, select questions and fill in the fields with an appropriate answer to each question. Be sure to keep these answers secret as these can be used to regain access to your account.

Password self service security responses page - Security question dropdown lists followed by answer fields

Once you have entered your responses, click Save Responses, then you may proceed to another step or log out.

Password Reset (KNOWN PASSWORD)

Sign in at the password self service login page, and then you will be prompted with the below menu:

Password Self service main menu - Change Password highlighted, setup password responses, account information, logout

On the following page, type your desired new password, and then type it in again to confirm it as shown below:

Password self service password change page. New password and confirm password fields

Finally, click change password, and wait for the password changing process to complete. Note: do not exit this page until you receive a message stating that your password has successfully changed. Otherwise, the password reset will not go through and you must repeat this process.

Once your new password is set, then you may proceed to another step or log out.

Password Reset (UNKNOWN PASSWORD)

On the sign in page, click forgotten password as shown below:

Password self service login. Forgotten Password highlighted

You will then be prompted for an email and a last name as shown below. Be sure to enter in your parkside email address, personal email addresses do not work here.

Password self service: forgot password - email address, last name fields

Once you enter this information, 2 of your security questions will appear as shown:

Password self service security questions prompt

Once you enter your security questions, if correct, you will then be prompted to change your password.

On the following page, type your desired new password, and then type it in again to confirm it as shown below:

Password self service password change page. New password and confirm password fields

Finally, click change password, and wait for the password changing process to complete. Note: do not exit this page until you receive a message stating that your password has successfully changed. Otherwise, the password reset will not go through and you must repeat this process.

Once your new password is set, then you may proceed to another step or log out.

Password Expired

If your password is expired, simply sign in with your expired password and username (everything before the @ symbol), and you will be prompted to set a new password as shown below:

Password self service password change page. New password and confirm password fields

Enter in your new password, and type it in again to confirm it.

Finally, click change password, and wait for the password changing process to complete. Note: do not exit this page until you receive a message stating that your password has successfully changed. Otherwise, the password reset will not go through and you must repeat this process.

Once your new password is set, then you may proceed to another step or log out.

 


This concludes the Password Self Service guide. If you have any questions or the above guide does not work for you, please call the TechBar at 262-595-2444.




Keywords:forgot password reset self service forget forgot username questions rangermail sign in expired expiring   Doc ID:56825
Owner:Serena Z.Group:UW Parkside
Created:2015-09-28 08:53 CDTUpdated:2023-07-26 12:47 CDT
Sites:UW Parkside
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