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How to Manually Connect to Eduroam on Windows 10/11

This article details how to manually connect a personal computer to eduroam if connecting normally does not work.

The network 'eduroam' is the preferred method for connecting to WiFi on campus. It stays connected in between buildings and only requires extra sign ins when you change your password every 6 months.

If you try to connect and get this error message "Can't connect to this network", please try following the below steps:


  1. First, hit ⊞win + S on your keyboard, or click on the magnifying glass next to the start button as shown below:

    Search icon next to start icon

    Then, type in 'Control panel' and click the first result:

    Control panel search results

  2. Next, on the control panel screen, click the link titled 'Network and Internet'

    Control Panel Homescreen

  3. On the next screen, click 'Network and Sharing Center'

    Network and Internet page

    Then, click "Set up a new connection or network"

    Network and Sharing Center

    A window will then pop up. Before proceeding ensure that eduroam isn't 'remembered' on your computer. This can be accomplished by:

    1. Clicking the wifi icon on the bottom right hand corner of your screen
    2. Right clicking eduroam
    3. Clicking 'Forget'
  4. In the new window, click 'Manually connect to a wireless network'

    Set up a connection or network

    Type in the information in the following screenshot exactly:

    Network name: eduroam - Security type: WPA2-Enterprise - Check 'Start this connection automatically'

    Click next, then on the next screen click 'Change Connection settings'

    Change connection settings

  5. Next, click settings next to 'Choose a network authentication method'

    eduroam Wireless Network Properties

    Ensure 'Verify the server's identity by validating the certificate' is unchecked. Then, click 'configure' next to 'Select Authentication method'

    Protected EAP Properties

  6. Ensure 'Automatically use my Windows logon name and password (and domain if any)' is unchecked

    EAP MSCHAPv2 Properties

  7. Click 'OK' until you are back at the Security tab of 'eduroam Wireless Network Properties', then click 'Advanced settings'

    Advanced settings button

  8. Ensure the box titled 'Specify Authentication' is checked, and select 'User authentication' in the dropdown box:

    Advanced settings 802.1X

    Next, click on the '802.11 settings' tab ensure 'Enable Pairwise Master Key (PMK) caching' is unchecked

    Advanced settings 802.11

  9. Finally, open the wifi dialog in the bottom right corner of the screen, click eduroam, and click connect. A prompt similar to the one below will pop up:

    Windows Security Sign in

    Use your username (the first part of your email, i.e. everything before the @ symbol) and the same password used for CANVAS, RangerMail, etc.


Congratulations! You are now connected to eduroam! If you run into any issues or this guide does not resolve your issue, please stop by the TechBar in Wylie Hall; a technican will then assist you in connecting to eduroam.




Keywords:eduroam, windows, wireless, windows 10, windows 11, no wireless, DNS, wifi, can't connect, internet, on campus, connection, connection error   Doc ID:47077
Owner:Serena Z.Group:UW Parkside
Created:2015-02-11 17:04 CDTUpdated:2021-12-29 09:11 CDT
Sites:UW Parkside
Feedback:  5   1