NOTE: This article contains instructions and screenshots for a reinstallation of Adobe Acrobat Reader DC but can be followed for any program.

Step 1: Open the Windows Add or Remove Programs tool.

Click the Windows Start Menu (Windows logo in the bottom-left section of the screen) to launch is and begin typing "add or remove programs".

Click the Add or Remove Programs result to launch the window. 

Step 2: Remove the Program

In the new window, scroll down until you see the program you are looking for.

Click the program, then select both "Uninstall" options that pop-up. The Windows UAE prompt will appear on your screen as such; confirm the Uninstallation by selecting "Yes".

NOTE: Every program is different. Some will have a program known as an Uninstall Wizard while others will automatically remove themselves from Windows through this process as well as some require restarts of your computer to complete. Once your program is no longer visible on the Add or Remove Programs window, it has been successfully uninstalled. 

Step 3: Reinstalling the Program

After the program has been removed, the next step is to put it back on. If you have not been provided with download links from a CTS member or the UWP website, please contact us at CTSHelpDesk@uwp.edu to be redirected the correct website.

Begin by downloading your installation file from a trusted source, making sure to uncheck extra bloatware such as "Optional Offers" (if applicable).

Once the file has downloaded, double click it in your web browser's window to launch the installation. Just as before, the Windows UAE prompt will appear. Simply click "Yes" to begin the installation process.

Now, just allow the installation file to do it's thing. As with uninstallations, some programs will require confirmation of each step and others will do it for you. Follow whatever steps it asks you to to complete the installation process.

Once the installation is complete, complete any further restarts (if required) and feel free to launch the program!

Once the program is opened, sign in with your UWP account, if applicable. Not all programs require a sign-in and some sign-ins are only given to specific departments or staff members. Please consult CTS (contact info below) if you have any questions about your access to software.

At this point, see if issues from before have been replicated or if your program is working as it should! If issues persist after this process, please feel to follow up with the CTS Help Desk for further troubleshooting. If you have any additional questions or require assistance during this process, please do not hesitate to reach out. We can be contacted via these means:

CTS Help Desk

Wyllie Hall L107

(262) 595 - 2444; 7:45AM-4:30PM (Monday-Friday)

Ticketing System: servicedesk@uwp.edu

Contact: CTSHelpDesk@uwp.edu