What is the KnowledgeBase?
Posted: 2015-04-17 08:58:39 Expiration: 2016-12-31 08:58:39
Disclaimer: This news item was originally posted on 2015-04-17 08:58:39. Its content may no longer be timely or accurate.
The KnowledgeBase is a system for documenting and maintaining information for staff and students.
What is the KnowledgeBase?
The KnowledgeBase is a system for documenting and maintaining information for your staff and customers. The KnowledgeBase is made up of many documents containing a wide variety of information.
Manage Your KnowledgeBase
The KnowledgeBase allows you to preserve, share, collaborate, and improve.
- Preserve: Document the knowledge essential to your operations.
- Share: Each partner site can share documentation with other partner sites.
- Collaborate: Work with authors, partners, and your customers to improve your documentation.
- Improve: Once you have captured your knowledge, you can begin to improve your processes.
Some examples of the type of information a KnowledgeBase document could contain are:
- Employee Policies
- Administrative Procedures
- Technical Information
- Customer Information
The KnowledgeBase can help you:
- Communicate information to customers
- Consolidate scattered content
- Reduce training time for new staff
- Prevent knowledge loss
How does it work?
- The KnowledgeBase is a web-based tool for managing your knowledge
- Each partner site has ability to control access to their content
- Document authors are automatically notified of aging documentation, which helps to keep content fresh
- Readers can submit vital feedback on your documentation
-- UW Parkside: Hannah Emery