Topics Map > Learning Technology > Canvas
Canvas - Access Denied Error
Troubleshooting Canvas Access Denied Error
Access Denied Error
Troubleshooting Steps:Confirm it is not a browser issue by clearing your cache and cookies:
- How to clear you browser cache on a Mac: https://community.canvaslms.com/docs/DOC-10708-67952720330
- How to clear your browser cache on a PC: https://community.canvaslms.com/docs/DOC-10707-67952720331
- How to update your browser: https://www.computerhope.com/issues/ch001388.htm
After you confirmed it is not a browser issue then this error could be caused by trying to access a Canvas site that you don't have access to such as an unpublished assignment, or course, etc. Another suggestion would be to contact your instructor or check with other students to see if they are experiencing the same problem.
If you are unable to resolve the Access Denied error after following the steps listed above, please contact the CTS Helpdesk at 262-595-2444 or email@example.com.