Clearing Outlook Credentials (Resolve Disconnected Issues)

If you are having issues with the Outlook client on your computer, and you recently changed your password, then its probably not updating the password. To fix the issue, you will need to clear your old credentials from the Windows Credential Manager.

How to clear old credentials from Windows Credentials Manager

1. Select the Windows key on your computer keyboard.

2. Type "Windows Credentials Manager" and once found, open it.

    Windows Credentials Manager

3. You should see your credentials for Outlook, MS Office, or Microsoft Office. 

   Windows Credentials Manager


4. Expand each one and select Remove or Remove from vault. You do not have to clear the virtualapp/didlogical credentials, but all other office related items need to be cleared.

      Windows Credentials Manager, remove from vault

5. Once done, close the Windows credential manager and open Outlook. You should be presented with the Windows security box prompting you for your new credentials. 

6. Enter your new password and check the box beside "Remember my credentials". Selecting remember my credentials will add the credentials back to Credentials manager, and this will keep you from having to enter your password each time you open outlook.

Keywords:Outlook, password, credential, credentials, email,   Doc ID:91049
Owner:Linda W.Group:UW Parkside
Created:2019-04-15 12:22 CSTUpdated:2019-04-15 13:13 CST
Sites:UW Parkside
Feedback:  79   63