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How to connect rangermail to the iOS 'Mail' app

This article summarizes the setup process for the iOS Mail App, the default mail app for Apple devices. Included is an addendum describing how to re-sign in when Mail requests your password again.

Sign in Process

First, when opening mail for the first time you may be prompted to add an account. If you are trying to add another account or this doesn't pop up, this can be found in the accounts menu in the Mail app's settings page. For rangermail to work properly, tap "Microsoft Exchange"

Screencap of the greeting screen of the iOS Mail app. Listed are several options for email setup, including iCloud, Microsoft Exchange, Google, Yahoo, AOL, Outlook.com, and Other. Exchange is encircled by a red box.

Then, you will be prompted enter an email to setup. Enter your UW parkside email address in the Email field, and a description that makes sense to you in the description field.
Note that the description field is not tracked or stored by UWP, but is intended for personal reference by Apple. Once all relevant information has been entered, tap Next.

Screencap of iOS Mail app, prompting for an Email and a Description. Both fields are encircled with a red box to show emphasis.

Then, a popup will appear requesting that you sign in using microsoft.Tap Sign In as shown.

A modal depicting a message stating "Sign in to your uwp.edu Exchange account using Microsoft?" and a subheading stating "Your email address will be sent to microsoft to discover your Exchange account information". 2 Options are present, configure manually or sign in. Sign in is encircled by a red box for emphasis

Then, another popup will appear requesting that the Mail app uses Microsoft to sign in. Tap continue. This essentially allows our sign in page to 'talk' to the Mail app

A modal reading "Mail wants to use microsoftonline.com to Sign In". Below is a subheading stating "This allows the app and website to share information about you." There are 2 options present, continue and cancel. Continue is encircled in a red box for emphasis.

Then, UWP's sign in page will pop up. Sign in as normal, using your username or email, and tap next...

A popup of the UW parkside sign in page. It states "Sign in with your account to access Microsoft Office 365 uwp.edu". Additionally, an email field is present along with a button labeled Next

...and then enter in your password. Tap Verify.
Note that you may be prompted to verify with OKTA using a push notification, code, or Yubikey, whichever is applicable.

A popup of UW parkside's sign in page. A heading is shown stating "Verify with your password". Below, there is a field labeled password and a button labeled verify

A trust popup will then appear. This is essentially Microsoft asking if it can direct your login to UWP. Tap Continue as shown.

A screencap of a popup from microsoft in the IOS mail app. It displays the revelant email address and states "Do you trust uwp.edu? You're about to sign in with your uwp.edu account. Only continue if you recognize this account." Followed by a link labeled "Why am I seeing this?". At the bottom of the prompt, 2 buttons are present. Left: Cancel. Right: Continue. Continue is colored blue and is encircled in a red box for emphasis.

Following this, a prompt will appear requesting that Microsoft shares information associated with your account with Apple. This step is necessary to ensure your emails will show up in the Mail app.

Screencap of a popup within the mail app, requesting for Microsoft to grant permissions to Apple to access several functions. Listed are "Maintain access to data you gave given it access to", "View your basic profile", and "Access your mailboxes." Below is a more detailed disclaimer, and 2 buttons. Left: Cancel. Right: Accept. Accept is blue and encircled in red for emphasis.

Once you have granted permissions, you may then be prompted to select what is synced to the mail app as shown below. This is up to personal preference, however mail will always be synced.

Screencap of a popup in iOS mail, presenting options for syncing from outlook to the mail app. In order from top to bottom: Mail, Contacts, Calendars, Reminders, and Notes. The top of the popup shows: Left: cancel. Right: save.

Finally, a modal will appear asking to send you notifications. This is up to personal preference and will not affect your email, only the mail app.

Screencap of a modal within the IOS mail app. From top to bottom: "Mail would like to send you notifications. Notifications may include alerts, sounds and icon badges. These can be configured in the settings." The bottom of the modal shows 2 buttons. Left: Don't Allow. Right: Allow.

Once all above steps have been completed, you should now be signed in to the mail app! You can view, send, and reply email like you would in outlook. Note that due to security policy, you may be logged out every 2 weeks when using the mail app. See Mail App re-signin Process for more information

Screencap of the iOS mail app listing the inbox, and various folders asscociated with Outlook email.

Mail App re-signin Process

Due to security policy, every 2 weeks you may be required to sign in again to keep using Mail. This is a security measure and cannot be changed. When Mail needs you to reauthenticate, you may be prompted to re-enter your password via a popup at the bottom of the screen when using the app. If you do not receive this popup and notice you are not receiving emails follow the following steps to sign in to the Mail app again and continue receiving emails.

  1. Go to the home screen.
  2. Find the settings app, and tap it to open it.
  3. Scroll down to Mail to view the Mail app's settings
  4. Tap Accounts
  5. Tap the associated rangermail account
  6. Then, tap the button that says "Re-enter Password". Note that you will not see this button if your password is not needed by Mail, i.e. you should still be receiving email

Following these steps, you should now be receiving emails again! If you have any questions, concerns, or if this article did not help, please call us at 262-595-2444 or reach out to our servicedesk at servicedesk@uwp.edu


Keywords:
ios mail email rangermail exchange outlook ranger 
Doc ID:
85417
Owned by:
Serena Z. in UW Parkside
Created:
2018-09-04
Updated:
2024-08-28
Sites:
UW Parkside
Campus Technology Services Office 365