Topics Map > Campus Services
Topics Map > UWP Tech Bar
Topics Map > UWP Computer Lab

Help Desk - General Information about the UW-Parkside Help Desk

This document provides general information about the UW-Parkside Help Desk

CTS Tech Bar

The Campus Technology Services (CTS) Tech Bar provides support to students, faculty, and staff at UW-Parkside on general technology issues, various UW applications and various other services. The Tech Bar staff is available via phone, email, and in person at the walk-in help desk locations.

 

Facebook: https://www.facebook.com/uwpcts

Twitter: https://twitter.com/uwpcts

CTS Homepage: https://www.uwp.edu/explore/offices/campustechnologyservices/


Services the Help Desk Provides

  • Account Activation and Password Assistance
  • My UW Portal Support
  • E-mail   http://www.uwp.edu/explore/offices/campustechnologyservices/email.cfm
  • Calendar
  • Solar
  • Faculty and Staff Computer Purchases (Dell and Apple Products)
  • Faculty and Staff Mobile Device purchases
  • Software Purchases
  • File/Web Space
  • Campus Desktop, Laptop and Mobile Device Support
  • Wireless Connections on laptops, tablets and smartphones
  • Configuring e-mail on smart phones http://www.uwp.edu/explore/offices/campustechnologyservices/emailsetupmobile.cfm
  • ResNet
  • Laptop, Pharos or Office Printing
  • Office data connections
  • Faculty/staff access from home
  • Converting and recovering files
  • Internet-related topics such downloading programs and navigating sites
  • Software Training and Support
  • Virus or Malware Investigation

 

Get Help by Phone

7:45 AM – 4:30 PM Summer and Winter

(7:45 AM - 8:00 PM Monday - Thursday during Spring and Fall, 7:45AM - 4:30PM Friday)

5 days a week

(262)595-2444

Reach the TechBar by phone at (262)595-2444. The TechBar can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, connecting to internet, etc.. We can also assist with password resets, account lockouts, and can help with many common UW-Parkside applications (Such as Solar, CANVAS, DUO,  RangerMail, ResNet) over the phone. Some issues, such as possible hardware issues, connections to on campus networks may need to be diagnosed at one of our walk in locations. 

Get Help by Email

servicedesk@uwp.edu - Preferred, our ticketing system email. Only works with Parkside email addresses 

techbar@uwp.edu - Our alternate email that works for non-Parkside email addresses

You can email the TechBar at servicedesk@uwp.edu if you would prefer to contact us via email. Because of the volume of the email received, note that it can sometimes take up to 24 hours to receive a response via email.  If you have an urgent issue, please call the Tech Bar instead. Please note that the TechBar also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs and Passwords) over email. If you need a password reset or if you don’t remember your NetID, please call the TechBar.

Get Help in Person

Fall and Spring 

Tech Bar - Wylie Hall, Room 101, on the concourse

7:45 AM – 8:00 PM

Monday – Thursday

7:45 AM - 4:30 PM

Friday

Saturday – Closed

Sunday - Closed

Winter and Summer

Tech Bar - Wylie Hall, Room 101, on the concourse 

7:45 AM – 4:30 PM

Monday – Friday

Saturday – Closed

Sunday - Closed

CTS has two walk-up locations on campus which can assist with many common issues in person. In addition to supporting the same products we support over the phone, our walk-up help desks specialize in assisting with issues with desktop and laptop computers. Trouble connecting to campus Wifi? Account Locked? Need a password Reset? The TechBar can help! Campus owned computers with supported issues can be checked in for repair, installation, etc.. Please note that due to liability issues we cannot repair non-campus property (personal computers and devices), however we can take a look at it and suggest solutions and courses of action.


Technology Services Forms

https://www.uwp.edu/explore/offices/campustechnologyservices/requestforms.cfm


    Get Connected

    Logins and Tools Quick List

    https://www.uwp.edu/logins/

    Activate your UWP Account

    https://password.uwp.edu 

    Campus Wireless Services

    https://uwp.edu/explore/offices/campustechnologyservices/wireless.cfm

    Accessing the UW-Parkside Wi-Fi network can be a simple process. UW-Parkside offers six service options for connecting to wireless on campus:

    • eduroam [Preferred method to connect to UWP wireless network] - Secure worldwide federated network access to local wireless service at participating eduroam institutions
    • UWPWireless authenticated access - High speed, secure wireless network for UW-Parkside faculty, staff and students
    • UWPGuest - Visitors and Guests, WiFi access for sponsored visitors and guests
    • ResNet Secure wireless in the Residence Halls

    Campus Telephone VOIP

    https://www.uwp.edu/explore/offices/campustechnologyservices/voip-project.cfm


    What should I know about security?

    UWP Data and Security Policies: https://www.uwp.edu/explore/offices/campustechnologyservices/data-security-and-policies.cfm

    Duo Two Step authentication: https://www.uwp.edu/explore/offices/campustechnologyservices/two-step.cfm

    Duo FAQ:  Duo 2 Step Authentication - FAQ (Frequently Asked Questions) 

    • External forwarding is disabled due to DUO. You may forward individual emails but not entire inboxes
    • Treat your laptop or mobile devices as your would a wallet or purse; NEVER leave it unattended. Most crime on campus is crime of convenience so use secure storage in residence hall rooms and talk to a Campus Technology Services Technician about how to secure your electronic device.
    • You are responsible for taking measures to secure your computer, protect your identity and avoid copyright infringement per campus policy.
    • As a blanket policy all passwords expire every 6 months. Please reset your password at Password Self Service




    Keywords:services help desk hours closed open locations computer lab faq email ticket phone   Doc ID:44017
    Owner:Michael G.Group:UW Parkside
    Created:2014-10-14 11:44 CDTUpdated:2021-11-30 15:28 CDT
    Sites:UW Parkside
    Feedback:  0   0