Zoom Service Status

Zoom service status information
Update - We are continuing to work with our upstream carrier to resolve this issue. We will post updates every day or as we have updates.
Jul 27, 19:50 PDT
Update - We are continuing to investigate this issue. We will post updates every hour or as we have updates.
Jul 27, 19:20 PDT
Update - We are continuing to investigate this issue. We will post updates every hour or as we have updates.
Jul 27, 18:21 PDT
Update - We are continuing to investigate this issue. We will post updates as we have them.
Jul 27, 17:32 PDT
Update - We are continuing to investigate this issue. We will post updates as we have them.
Jul 27, 16:54 PDT
Investigating - A subset of users are unable to dial into +61 2 **** 2088. We are currently investigating the root cause. In the meantime please utilize an alternate number that is displayed in the meeting invite or utilize computer audio.
Jul 27, 16:27 PDT

About This Site

For more information, please visit https://support.zoom.us

Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Conference Room Connector Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events ? Operational
Zoom Subscription Operational
Zoom Meetings Degraded Performance
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Web Client Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Degraded Performance
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Video Webinars Operational
Zoom Video Webinars ? Operational
Polling Operational
NORTH AMERICAS - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
EMEA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
APAC - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
LATIN AMERICA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
JAPAN - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
HONG KONG/CHINA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
AUSTRALIA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Global - Zoom Phone Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom IQ for Sales Operational
Zoom IQ Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
NORTH AMERICAS - Zoom Contact Center Operational
Zoom Contact Center Operational
Calling (Inbound/Outbound) Operational
Video Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Global - Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Workplace Reservation Operational
Live Streaming Operational
Zoom Whiteboard Operational
Zoom Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Updated Russia Toll Numbers Jul 29, 17:00 - Jul 30, 00:00 PDT
Due to a change with our phone carrier, the below Russia phone numbers are being decommissioned.
+749 XXXX 9788
+781 XXXX 8988

For your convenience, we have added two additional Russia Toll numbers:
+749 XXXX 6379
+749 XXXX 6380

You will need to enable the new numbers in the Zoom web portal (https://zoom.us/account/setting?tab=telephony) to be made available for use on your account. Currently scheduled meetings for 7/29/22 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Russia will not be able to join using the decommissioned number after 7/29/22. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Russia numbers that will remain supported.

Posted on Jul 6, 13:53 PDT
We will be providing an update to Zoom Phone in Amsterdam data center.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter when the maintenance window starts. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.

For customers that use hardware phones, the following devices support the alternative datacenter process as described above:

Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, TrioC60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, SoundPoint335, SoundPoint650, SoundStation6000

Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965

AudioCodes: 445HD, 450HD, C450HD, RX50

Posted on Jul 22, 18:09 PDT
We will be providing an update to Zoom Phone in Frankfurt data center.

Zoom Phone users registered to the Frankfurt data center will be automatically registered in an alternative datacenter when the maintenance window starts. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Amsterdam data center in addition to the Frankfurt data center. During the maintenance window, connectivity to Zoom’s Frankfurt data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Amsterdam data center. Traffic will continue to be routed through the Zoom Frankfurt data center once the maintenance is completed.

For customers that use hardware phones, the following devices support the alternative datacenter process as described above:

Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, TrioC60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, SoundPoint335, SoundPoint650, SoundStation6000

Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965

AudioCodes: 445HD, 450HD, C450HD, RX50

Posted on Jul 20, 10:42 PDT
In order to prepare for a new quarterly minimum version schedule, Zoom will be enforcing a new minimum version of all our Zoom clients and plugins this November 5th. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- Outlook Plug-in
- Browser Scheduler Extensions
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK
- Video SDK

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

Posted on Jul 13, 14:03 PDT
Past Incidents
Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 07:53 PDT
Monitoring - We have resolved the issue causing a subset of customers are experiencing issues with user presence status. We will continue to monitor and provide updates as we have them.
Jul 28, 06:53 PDT
Update - We are continuing to investigate this issue. We will post updates every hour or as we have updates.
Jul 28, 06:35 PDT
Identified - We have identified the issue causing a subset of customers are experiencing issues with user presence status. We are currently investigating and will provide updates as we have them.
Jul 28, 05:34 PDT
Resolved - Issue has been resolved & team confirmed services were restored.
Jul 28, 02:00 PDT
Jul 27, 2022

Unresolved incident: Australia dial number connection issue.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.

Jul 23, 2022

No incidents reported.

Jul 22, 2022

No incidents reported.

Jul 21, 2022

No incidents reported.

Jul 20, 2022

No incidents reported.

Jul 19, 2022
Resolved - Due to sub sea fiber problems, a subset of users connecting to meetings in India may have experienced intermittent connectivity problems. This issue is now resolved and our engineering team continues to monitor.
Jul 19, 08:01 PDT
Jul 18, 2022
Completed - The scheduled maintenance has been completed.
Jul 18, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include Indonesian language support, support for Breakout Rooms in end-to-end encrypted meetings, and numerous Zoom Contact Center features.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.

Jul 14, 13:01 PDT
Jul 17, 2022
Resolved - This incident has been resolved.
Jul 17, 15:42 PDT
Monitoring - We have resolved the issue causing a subset of users to be unable to view cloud recordings. We will continue to monitor and provide updates as we have them.
Jul 17, 15:29 PDT
Identified - We have identified the issue causing a subset of users to be unable to view cloud recordings. We are currently working on implementing a remediation and will provide updates as we have them.
Jul 17, 15:04 PDT
Update - We are continuing to investigate this issue, we will post updates as we have them.
Jul 17, 14:31 PDT
Investigating - We have received reports of a subset of users being unable to view cloud recordings. We are currently investigating and will provide updates as we have them.
Jul 17, 13:52 PDT
Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes the end-to-end encryption for internal phone calls.

There is no operational impact. All services will be available during this scheduled update.

Jul 14, 12:49 PDT
Jul 16, 2022
Completed - The scheduled maintenance has been completed.
Jul 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:00 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes language interpretation for paid users.

There is no operational impact. All services will be available during this scheduled update.

Jul 14, 12:54 PDT
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes enhancements to the flow editor and global variables.

There is no operational impact. All services will be available during this scheduled update.

Jul 14, 12:50 PDT
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:59 PDT
Scheduled - The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

Additionally, a new section has been added to the Zoom network firewall or proxy server settings article outlining the network connection leveraged by Zoom Apps developed by Zoom. This section includes the domain: *.zoomapp.cloud

Lastly, 9 new IP ranges have been added for Zoom’s content delivery network. For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt

New IP address ranges:
129.151.1.128/27
129.151.1.192/27
129.151.2.0/27
129.151.3.160/27
129.151.7.96/27
129.151.11.128/27
129.151.12.0/27
129.151.11.64/27
129.151.13.64/27
129.151.15.224/27
129.151.16.0/27
129.151.31.224/27
129.151.40.160/27
129.151.40.192/27
129.151.41.0/25
129.151.41.192/26
129.151.42.0/27
129.151.42.64/27
129.151.42.128/26
129.151.42.224/27
129.151.43.0/27
129.151.43.64/26
129.151.48.160/27
129.151.49.0/26
129.151.49.96/27
129.151.49.128/27
129.151.49.192/26
129.151.50.0/27
129.151.50.64/27
129.151.52.128/26
129.151.53.32/27
129.151.53.224/27
129.151.55.32/27
129.151.56.32/27
129.151.57.32/27
129.151.60.192/27
129.159.2.32/27
129.159.2.192/27
129.159.3.0/24
129.159.4.0/23
129.159.6.0/27
129.159.6.96/27
129.159.6.128/26
129.159.6.192/27
129.159.160.64/27
129.159.163.0/26
129.159.163.160/27
129.159.216.0/26
129.159.216.64/27
129.159.216.128/26
132.226.176.0/25
132.226.176.128/26
132.226.177.96/27
132.226.177.128/25
132.226.178.0/27
132.226.178.128/27
132.226.178.224/27
132.226.179.0/27
132.226.179.64/27
132.226.180.128/27
132.226.183.160/27
132.226.185.192/27
150.230.224.128/26
150.230.224.224/27
152.67.184.32/27
152.70.0.0/25
152.70.0.128/26
152.70.0.224/27
152.70.1.0/25
152.70.1.128/26
152.70.1.192/27
152.70.2.0/26
152.70.7.192/27
152.70.10.32/27
152.70.224.32/27
152.70.224.64/26
152.70.224.160/27
152.70.224.192/27
152.70.225.0/25
152.70.225.160/27
152.70.225.192/27
152.70.226.0/27
152.70.227.96/27
152.70.227.192/27
152.70.228.0/27
152.70.228.64/27
152.70.228.128/27
158.101.186.0/25
158.101.186.128/27
158.101.186.192/26
158.101.187.0/25
158.101.187.160/27
158.101.187.192/26
168.138.80.128/26
168.138.80.224/27
168.138.81.0/24
168.138.82.0/23
168.138.84.0/25
168.138.84.128/27
168.138.84.192/26
168.138.85.0/24
168.138.86.0/23
168.138.96.0/22
168.138.116.64/27
168.138.116.128/27
168.138.116.224/27
168.138.117.0/27
168.138.117.96/27
168.138.117.128/27
168.138.118.0/27
168.138.118.160/27
168.138.118.224/27
168.138.119.0/27
168.138.119.128/27
193.122.16.192/27
193.122.17.0/26
193.122.17.64/27
193.122.17.224/27
193.122.18.32/27
193.122.18.64/26
193.122.18.160/27
193.122.18.192/27
193.122.19.0/27
193.122.19.160/27
193.122.19.192/27
193.122.20.224/27
193.122.21.96/27
193.122.40.0/22
193.122.44.0/24
193.122.45.32/27
193.122.45.64/26
193.122.45.128/25
193.122.46.0/23
193.122.208.96/27
193.122.216.32/27
193.122.222.0/27
193.122.223.128/27
193.122.226.160/27
193.122.231.192/27
193.122.232.160/27
193.122.237.64/27
193.122.244.160/27
193.122.244.224/27
193.122.245.0/27
193.122.247.96/27
193.122.252.192/27
193.123.192.224/27
193.123.193.0/27
193.123.193.96/27
193.123.194.96/27
193.123.194.128/27
193.123.194.224/27
193.123.195.0/27
193.123.196.0/27
193.123.196.192/27
193.123.197.0/27
193.123.197.64/27
193.123.198.160/27
193.123.198.64/27
193.123.199.64/27
193.123.200.128/27
193.123.201.32/27
193.123.201.224/27
193.123.202.64/27
193.123.202.128/26
193.123.203.0/27
193.123.203.160/27
193.123.203.192/27
193.123.204.0/27
193.123.204.64/27
193.123.205.128/27
193.123.206.32/27
193.123.206.128/27
193.123.207.32/27
193.123.208.160/27
193.123.209.0/27
193.123.209.96/27
193.123.210.64/27
193.123.211.224/27
193.123.212.128/27
193.123.215.192/26
193.123.216.64/27
193.123.216.128/27
193.123.217.160/27
193.123.219.64/27
193.123.220.224/27
193.123.222.64/27
193.123.222.224/27


Updated IP addresses:
129.151.40.0/22 to 129.151.40.0/25
129.151.48.0/20 to 129.151.48.0/27
129.159.160.0/19 to 129.159.160.0/26
129.159.208.0/20 to 129.159.208.0/21
150.230.224.0/21 to 150.230.224.0/25
158.101.184.0/22 to 158.101.184.0/23
168.138.80.0/21 to 168.138.80.0/25
168.138.116.0/22 to 168.138.116.0/27
193.122.16.0/20 to 193.122.16.0/25
193.122.32.0/20 to 193.122.32.0/21

Removed IP addresses:
129.151.0.0/19
129.159.0.0/20
152.67.184.0/22
152.70.224.0/21
193.122.208.0/20
193.122.224.0/20
193.122.240.0/20
193.123.192.0/19

New CDN IP addresses:
​​18.67.245.246
18.67.246.254
18.67.248.253
18.165.228.253
18.165.230.241
18.165.238.246
18.165.242.242
18.165.248.240
18.165.251.251

Jun 15, 10:26 PDT
Jul 15, 2022
Jul 14, 2022

No incidents reported.

 



KeywordsZoom service status   Doc ID119961
OwnerLinda W.GroupUW Parkside
Created2022-07-28 09:27:52Updated2022-07-28 10:13:57
SitesUW Parkside
Feedback  0   0