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TechBar - How to set Outlook desktop to always online mode

This article details how to setup Outlook Desktop to always be online

Items stuck in outbox? Emails not downloading? Follow the below guide to set your Outlook to always be online:

First, on the ribbon at the top of the screen, click 'File' as shown below:

Outlook Ribbon

Click account settings > account settings.

Outlook file tab

This will bring up a new window. Double click on the mailbox you wish to set to always online.

Email accounts menu

Ensure 'Use Cached Exchange Mode' is unchecked

Email Server settings

Finally, restart outlook and the changes will be applied. You will notice on the status bar that the message has changed to 'Online with Microsoft Exchange'

Outlook status bar

From here, Outlook should be set to always online. Please note that you will need to repeat this process on any different computers you are signed in to. If you run into any issues or this article does not resolve the issue you are having, please contact the TechBar by phone at 262-595-2444, by email at, or in person at the TechBar, located in Wylie Hall.

Keywordsoutlook, office, outbox, inbox, email, rangermail, desktop   Doc ID115611
OwnerSerena Z.GroupUW Parkside
Created2022-01-11 11:15:50Updated2023-06-14 15:58:47
SitesUW Parkside
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