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How to Reactivate DUO Mobile

If you change phones, or if inactive for a while, your DUO mobile app may stop receiving pushes from our systems. Please follow these instructions to reactivate DUO mobile on your phone, provided you have the same number. If you do not, please call us at (262) 595-2444 during our hours of 7:45AM-4:30PM (Mon-Fri)

  • Start by using a PC to visit the UW-Parkside Logins and Tools page at

  • Look down on the list until you see DUO Device Management Portal and click the link to visit the DUO Device Management Portal
    UWP Logins and tools

  • Sign in with your Parkside username and password
    Duo Device management portal login
  • Provided you have the same phone number, click Call Me to verify your identity via phone call. You will receive an automated call from DUO; simply press any key on the keypad to continue.
    Duo device management portal call me
    Note: If you have changed phone numbers or if you cannot continue past this DUO prompt, please call us at the TechBar for assistance between 7:45AM-4:30PM (M-F): (262) 595-2444

  • Next to your phone number, you will see a blue box titled Device Options. Click this to open a drop down, and then click Reactivate DUO Mobile
    Device options > reactivate duo mobile

  • After answering a few questions about your phone, you will get to this screen:
    Duo Wizard
    If you do not have DUO mobile installed, please do so from the App Store or Play Store on your phone. Once you have DUO mobile, click “I have DUO Mobile installed” to receive a QR code.

  • On your phone, open the DUO Mobile app. Locate the “Add +” button at the top of the screen:
    Duo app, add account
    This will open your camera. Point your camera at the QR code on the screen to reactivate DUO mobile

  • When fully reactivated, you will see your UW-Parkside account under your DUO accounts with a 6-digit code
    Activated duo account
    You now can sign into Rangermail, Solar, Canvas, etc with your DUO account!

Keywords:duo mobile push two-step authentication verify app   Doc ID:114606
Owner:Linda W.Group:UW Parkside
Created:2021-11-02 08:35 CDTUpdated:2022-10-19 17:04 CDT
Sites:UW Parkside
Feedback:  4   1