Anytime you're having a Zoom issue, you can always contact the Zoom Help Center. They're available 24/7.
Zoom Help Center: https://support.zoom.us/hc/en-us/requests/new
Here are solutions to some common transition issues:
The Zoom desktop application has remained logged in to my old Zoom account, even after I've transitioned to my UW System Zoom account.
[Solution]: Open the Zoom desktop application and Sign Out of your old account.
Zoom desktop application with the user menu opened and "Sign Out" highlighted.
The next time you log in to https://wisconsin-edu.zoom.us
, you will be able to access your UW System Zoom account from the desktop client.
I get an error message when I try to log in to the UW Zoom portal.
Some users with prior accounts report getting an error when logging into https://wisconsin-edu.zoom.us
after their institution has turned on managed domain. In this case, those users should first log in to https://zoom.us/
to give permission to switch accounts.
My old Zoom account was set up with extra security for HIPAA-protected information.
After transitioning to the UW System Zoom license, I don't see those extra protections anymore.
On the University of Wisconsin System Zoom account, users who need to manage HIPAA-protected information in meetings can be added to a special UW-HIPAA Group, which will apply the needed settings.