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Working Around Respondus LockDown Browser Hardware Limitations

This page shows how work around Respondus LockDown Browser limitations on certain computer hardware. This process involves setting up a duplicate of the quiz assignment and modifying your gradebook for the affected students.

If you have individual students who cannot access the Respondus LockDown Browser and/or Webcam Monitoring, the three easiest solutions are to use Honorlock instead of Respondus Lockdown Browser, see if the affected student(s) can find a difference computer to take their quizzes on, or to not utilize proctoring on your quiz assignment. However, Respondus Lockdown Browser is the only proctoring option that is compatible with Canvas' New Quizzes tool, so you may have to use this workaround if you do not wish to entirely disable the proctoring option for your quiz. This involves duplicating the quiz itself, disabling proctoring on the duplicate, and making sure that your students are assigned to the appropriate copy of their quiz.

Step 1 - Set Up the Duplicate Quiz

  • Duplicate The Quiz - Click here to view the Knowledgebase page that shows how to duplicate a quiz assignment within a course. The copy will appear on your Quizzes page when it finishes copying.

  • Edit The Duplicate Quiz's Settings - Locate the duplicate version of the quiz in your course and Edit the settings. You can identify that you opened the duplicate copy if the assignment group is set to Imported Assignments instead of whatever you set for the original quiz.
    • Update the Quiz Title - Quizzes with Respondus enabled should have "- Requires Respondus LockDown Browser" added at the end of the title. Delete that section of the title so you can differentiate between the two versions.

    • Update the Assignment Group - The quiz duplicate will be categorized as an Imported Assignment in your gradebook by default. Update this to be in the same assignment category as the original version of the quiz.

    • Assign the Duplicate to Only the Affected Students - At the bottom of the quiz settings is the Assign/Due Date box. Click the X next to the word Everyone so that this duplicate won't be assigned to the entire class. Instead, enter the names of the students who need to take this version of the quiz instead of the Respondus-enabled version.

    • Click the Save button at the bottom of the page to save your changes

  • Turn off LockDown Browser for the Duplicated Quiz - Go to the Respondus LockDown Browser tab from your course's navigation links.

    • Locate your duplicated quiz on the list of course quizzes. Click the arrow to the left of it and open the Settings. Respondus should indicate that there is an error to the right of the duplicate because you deleted the "- Requires Respondus LockDown Browser" title extension.

    • Select the "Don't require Respondus LockDown Browser for this exam" option at the top of the settings. Click Save & Close to apply this update.

Step 2 - Excuse the Affected Student(s) from the Original Quiz

The new quiz is only assigned to the affected students so the rest of the class won't be able to see it, but now you need to excuse the affected students from the original copy so they don't get negatively affected by missing the original quiz.
  • Open the Grades page in your course
  • Locate the original Respondus-enabled quiz column in your gradebook and click on the gradebook cell for the affected student(s)

  • Click the arrow icon to the right side of the grading cell to open a pop-out menu

  • Select the Excused option

    Step 3 - Activate Honorlock for the Affected Students (Classic Quizzes only)

Unlike Respondus Lockdown Browser which requires a student to download and install a new browser program, Honorlock is a Google Chrome add-on that can be used on Chromebook devices. You can activate the Honorlock tool in the same way that you activate or modify your Respondus Lockdown Browser options, except you'd activate it through the Honorlock tab instead of the Respondus tab in your course. If you do not see the Honorlock tab on your course's left navigation bar, please email to have it activated. Please include the course name & semester in your email.

Keywords:Respondus LockDown Browser Quiz Quizzes Canvas   Doc ID:100463
Owner:Steve S.Group:UW Parkside
Created:2020-04-10 15:52 CDTUpdated:2020-07-27 09:37 CDT
Sites:UW Parkside
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