1. Campus Outages
  2. How to Access Horizon VDI in Your Web Browser
  3. How to View & Enable/Disable Outlook Notifications
  4. How to Move Files from the VDI to Your PC Using OneDrive
  5. How to Uninstall & Reinstall a Program (Windows 10)
  6. Screen Sharing Issues related to Security and Privacy Settings on Mac OS Catalina
  7. Help Desk - DARS Password Criteria
  8. Chrome (Windows 10)
  9. Firefox (Windows 10)
  10. New Edge (Windows 10)
  11. Edge (Windows 10)
  12. Internet Explorer (Windows 10)
  13. Safari (Windows 10)
  14. Opera (Windows 10)
  15. How to Clear Cache and Saved Passwords from Every Browser (Windows 10 & MacOS)
  16. How to Update the Drivers on a Dell Docking Station
  17. How to Install Office 365 on a Windows PC [Campus login required]
  18. Microsoft Teams - How do I start using Teams or install it to my desktop?
  19. Microsoft Teams - Quick Start Guide
  20. WINDOWS - How to Connect a Campus Mapped Drive
  21. MAC - How to Map a Network Drive
  22. WebEx - Creating a meeting session outside of Outlook
  23. Remote connecting to your computer (Desktop) on campus
  24. Help Desk - Account Activation for New Students, Faculty or Staff of UW-Parkside
  25. Duo 2 Step Authentication - FAQ (Frequently Asked Questions)
  26. Duo 2 Step Authentication - Common Issues
  27. Help Desk - Mac OS-Remove a password from your Keychain
  28. Excel - Quick Start
  29. HRS - Time and Absence Help [Campus login required]
  30. Excel - How to Extract Data from an Excel Spreadsheet using VLookup [Campus login required]
  31. Help Desk - How to view your Quarantine items [Campus login required]
  32. NAVIGATE - Adding To-Do's from Navigate to your Calendar
  33. Canvas - 2019/2020 Course Availability Schedule
  34. Canvas [Instructor] - How to access a Canvas course from a "past" semester
  35. SameSite Cookie Attribute [Glossary item]
  36. Canvas Support - Troubleshooting Guide: Missing Courses (Instructors)
  37. Canvas - FLEX - BSBA & PMGT Login Instructions
  38. Canvas - Quizzes Page New Quizzes Button
  39. Collaborate Ultra - Network Connection Status
  40. NAVIGATE - Why cant I schedule an appointment in Navigate?
  41. NAVIGATE - Student Optimization
  42. Kurzweil 3000 Assisstive Technology [Campus login required]
  43. Help Desk - How to clear your browser cache
  44. Help Desk - Adding a Printer Code
  45. Canvas - Total Grade Calculation with Missing Assignments
  46. NAVIGATE: Quick Start Guide
  47. VIDEO CONFERENCING - Webex or Ultra: Which conferencing tool is right for you?
  48. Web Checkout- Returning a Checkout [Campus login required]
  49. Outlook 2016 - Tips and Tricks [Campus login required]
  50. Help Desk - AV Cables and Connectors Identification [Campus login required]
  51. Excel - Copy Data Using Advanced Filter with VBA [Campus login required]
  52. DUO - Online Security Training
  53. SOLAR - Registering for Classes
  54. SOLAR - Course Evaluations instructions for students
  55. SOLAR - Registrar Wait Lists
  56. SOLAR - Transcripts - How to navigate to "Unofficial" and "Official" Transcripts in Solar
  57. SOLAR - Transcripts - How to get your "Official" Transcripts outside of Solar
  58. SOLAR - Transcripts - How to get your "Unofficial" Transcripts outside of Solar
  59. DUO - 2 Step Authentication - What it is and how it works
  60. DUO - 2 Step Authentication - Enrollment Guide
  61. Outlook - Mail for Windows Cheat Sheet
  62. MS_Cheatsheet_OutlookMailforWindows(1).pdf [Attachment file]
  63. Outlook Mobile - People, Contacts and Connections
  64. Outlook Mobile - Search and Share
  65. Outlook Mobile - How do I manage my inbox on iOS and Android Phones?
  66. Outlook Mobile - How do I manage my calendar on an iOS or Android Phone?
  67. Outlook for Mac
  68. Outlook - Essential Skills
  69. Outlook - Calendar
  70. Outlook - Contacts and Tasks
  71. Outlook - Organize my mailbox
  72. Outlook - Manage your mailbox.
  73. Outlook - Create and send email
  74. Outlook - What is it and how do I use it?
  75. Outlook - Quick Start
  76. Excel - Charts
  77. Excel - Create and Format Tables
  78. Excel - Formulas and Functions
  79. Excel - Formatting
  80. Excel - Move or copy cells and cell contents
  81. Excel - Insert or delete rows, and columns
  82. Excel - Introduction to Excel
  83. Excel - Create a Pivot Chart
  84. Help Desk - MacOS - How do I delete my Keychain?
  85. GlobalProtect VPN - Windows
  86. Outlook - How do I add my student email to my staff mailbox?
  87. Veterans Services - GI Bill Frequently Asked Questions
  88. Campus Recycling & Waste Disposal Guide
  89. Help Desk - Password Reset Steps
  90. Blackboard Collaborate Ultra - Frequently Asked Questions
  91. Microsoft Word - Does your document meet accessibility standards?
  92. VPN - Troubleshooting the PaloAlto GlobalProtect Client (MacOS)
  93. VPN - Updating the GlobalProtect Client
  94. GlobalProtect VPN - Mac
  95. VPN - Faculty and Staff Resource - How do I setup VPN to access the UW-Parkside network? [Campus login required]
  96. Help Desk - Remote Users Resetting Passwords on UW-Parkside owned Laptop
  97. Help Desk - Account Expiration, What happens when I leave the University?
  98. VOIP - Voicemail PIN Locked
  99. Adobe Flash Player - Download
  100. Admissions - Financial Aid and Paying for College
  101. Mac - Display Settings
  102. Admissions - Youth Options Information
  103. Admissions - Placement Testing
  104. Admissions - Campus Visit
  105. eduroam - Configure a wireless connection for Windows 8.1 And Windows 10
  106. Wireless printing from your Windows x64 laptop
  107. Wireless printing from your Windows x32 laptop
  108. Veterans Services - How do I contact the Department of Veterans Affairs?
  109. Office 365 - Mac Download
  110. Help Desk - How to take a screen shot on a PC
  111. Help Desk - How do I remove Mailboxes from my Outlook View
  112. Help Desk - Printer Maintenence
  113. Printing - Recommended Printer List - Version - 11/9/2017
  114. DUO - How do I re-sync my fob?
  115. Help Desk - Instructions on removing cookies from a browser.
  116. Help Desk - Guest Password Requests and Creation
  117. How to disable pop-up blockers in a variety of browsers
  118. How to make macOS forget a password
  119. Help Desk - Calendar Sharing With Outlook 2010
  120. Email Help - Options For Moving Your Alumni Email
  121. Help Desk - SharePoint 2013 Tutorial [Campus login required]
  122. Microsoft Edge - How to update my browser
  123. Internet Explorer - How to update my browser
  124. Chrome - How to update your browser
  125. Firefox - How to update my browser
  126. Outlook - Recall or replace an email message that you sent
  127. Help Desk - Outlook 2010 Calendar Sharing
  128. Help Desk - Script to Map Drives for Faculty and Staff
  129. Help Desk - General Information about the UW-Parkside Help Desk
  130. eduroam - How Do I Configure My Android Device to Connect to eduroam Wireless Network?
  131. ResNet - How to connect to Resnet in the Residence Halls
  132. Help Desk - How to Access a Shared Mailbox with a Student Account
  133. eduroam - How to set it up on a laptop (Windows 7)
  134. SPSS - SPSS 24 Installation info for Mac Users
  135. Help Desk - Wireless Solutions
  136. Wireless printing from your MacOS Laptop
  137. Help Desk - Microsoft Surface Pro 3 Rotation Fix
  138. Office 365 - Forward email from Office 365 to another email account
  139. Help Desk - How to create a Google email account (Gmail)
  140. Help Desk - How to check if your email is being forwarded elsewhere
  141. Apple Device - How to reset the System Management Controller (SMC) on your Mac
  142. Help Desk - How do I change my campus password?
  143. Help Desk- Enable/Disable Outlook Clutter Filter
  144. User Guide - Online Course Evaluation Questions Setup V2
  145. Help Desk - How to change your WiFi password on Mac
  146. Help Desk - How to change your mail password for Android
  147. Help Desk - Updating Your Wi-Fi Password on Your Android Device
  148. Help Desk - Updating Your RangerMail Password on Your Apple iOS Device
  149. Help Desk - Updating Your Wi-Fi Password on Your Apple iOS Device
  150. Help Desk - Updating Your RangerMail Password on Your Android Device
  151. Help Desk-Outlook Insufficient Memory Error
  152. Help Desk-Outlook showing From sending options
  153. Assign a Delegate to Schedule WebEx Meetings on Your Behalf [Campus login required]
  154. Help Desk-Adding a Network Printer
  155. WebEx - Adding delegate access in Outlook
  156. WebEx - Meeting Center - Creating and Connecting to a WebEx Meeting
  157. Help Desk- Manual Office Activation [Campus login required]
  158. Students - CS105 Class - Using HTML (Heather Miles)
  159. A04_Reading.pdf [Attachment file]
  160. VoIP - Deleting all of your Voicemail Messages
  161. Test - UWP Training
  162. SOLAR - How can I find my Solar ID
  163. Jump lists: Modifying in Windows 10
  164. Windows 10 - Getting Started
  165. Help Desk - Changing Power Options on a Windows Machine
  166. VoIP - Conference Now
  167. SOLAR - How to check grades in SOLAR
  168. Help Desk - How to clear your cache or browsing history in every browser
  169. Help Desk - Accessing Office 365 via office.com
  170. Help Desk - Password Policy Help Graphic
  171. Help Desk - How to update my secret security questions?
  172. Help Desk - How to Change Your Windows 7 Password
  173. Help Desk - How to Change Your Windows 8, 10 Password
  174. VoIP - Quick Start Guide, Cisco 8845
  175. Jabber - For Mac Quick Start Guide
  176. Jabber - For Windows Quick Start Guide
  177. Jabber - A day in the life using Cisco Jabber [Campus login required]
  178. Jabber - 4 Really Cool Examples [Campus login required]
  179. Jabber - With Office 365 Advanced Capabilities [Campus login required]
  180. Jabber - A brief introduction [Campus login required]
  181. VoIP - Quick Start Guide [Campus login required]
  182. VoIP - Cisco 8800 IP Phone Tutorial [Campus login required]
  183. Office 365 - What is it?
  184. Malicious code (also malware) [Glossary item]
  185. TAM [Glossary item]
  186. Cookies [Glossary item]
  187. FERPA (Family Educational Rights & Privacy Act) [Glossary item]
  188. Worm [Glossary item]
  189. Virus [Glossary item]
  190. Spoofing [Glossary item]
  191. Spear Phishing [Glossary item]
  192. Pharming [Glossary item]
  193. Identity management [Glossary item]
  194. Hacktivist [Glossary item]
  195. Hacker [Glossary item]
  196. Denial‐of‐service attack (DOS) [Glossary item]
  197. Cybersecurity [Glossary item]
  198. Ransomware [Glossary item]
  199. Phishing [Glossary item]