1. Campus Outages
  2. VoIP - Quick Start Guide, Cisco 8845
  3. WINDOWS - How to Connect a Campus Mapped Drive
  4. Help Desk-Adding a Network Printer
  5. SOLAR - How can I find my Solar ID
  6. Zoom - How to Sign In to Zoom at UW-Parkside
  7. eduroam - Configure a wireless connection for Windows 8.1 And Windows 10
  8. Registrar's Office - How do I apply for graduation?
  9. Set Default App for .pdf Files in Windows
  10. User Guide - Online Course Evaluation Questions Setup V2
  11. Screen Sharing Issues related to Security and Privacy Settings on Mac OS Catalina
  12. Jabber - For Windows Quick Start Guide
  13. Jabber - A Brief Introduction [Campus login required]
  14. How to Enroll and Authenticate with DUO Mobile
  15. SOLAR - Entering Grades into the Grade Roster [Campus login required]
  16. How to Access Horizon VDI in Your Web Browser
  17. eduroam - How Do I Configure My Android Device to Connect to eduroam Wireless Network?
  18. UW-P Voicemail: How to access off-campus [Campus login required]
  19. Kaltura (Known Issues) - Unauthorized Country error
  20. How to Move Files from the VDI to Your PC Using OneDrive
  21. Using Honorlock in Incognito Mode
  22. How to Remove and re-add an Exchange account from iOS devices
  23. DUO Management Portal Instructions for UWP Students
  24. How to use the DUO Mobile app to generate a passcode
  25. Windows License Key Expiration
  26. How to Install Office 365 on a Windows PC
  27. How to View & Enable/Disable Outlook Notifications
  28. How to Uninstall & Reinstall a Program (Windows 10)
  29. Help Desk - DARS Password Criteria
  30. Chrome (Windows 10)
  31. Firefox (Windows 10)
  32. New Edge (Windows 10)
  33. Edge (Windows 10)
  34. Internet Explorer (Windows 10)
  35. Safari (Windows 10)
  36. Opera (Windows 10)
  37. How to Clear Cache and Saved Passwords from Every Browser (Windows 10 & MacOS)
  38. How to Update the Drivers on a Dell Docking Station
  39. Microsoft Teams - How do I start using Teams or install it to my desktop?
  40. Microsoft Teams - Quick Start Guide
  41. MAC - How to Map a Network Drive
  42. WebEx - Creating a meeting session outside of Outlook
  43. Remote connecting to your computer (Desktop) on campus
  44. Help Desk - Account Activation for New Students, Faculty or Staff of UW-Parkside
  45. Duo 2 Step Authentication - FAQ (Frequently Asked Questions)
  46. Duo 2 Step Authentication - Common Issues
  47. Help Desk - Mac OS-Remove a password from your Keychain
  48. Excel - Quick Start
  49. HRS - Time and Absence Help [Campus login required]
  50. Excel - How to Extract Data from an Excel Spreadsheet using VLookup [Campus login required]
  51. Help Desk - How to view your Quarantine items [Campus login required]
  52. NAVIGATE - Adding To-Do's from Navigate to your Calendar
  53. Canvas - 2019/2020 Course Availability Schedule
  54. Canvas [Instructor] - How to access a Canvas course from a "past" semester
  55. SameSite Cookie Attribute [Glossary item]
  56. Canvas Support - Troubleshooting Guide: Missing Courses (Instructors)
  57. Canvas - FLEX - BSBA & PMGT Login Instructions
  58. NAVIGATE - Why cant I schedule an appointment in Navigate?
  59. NAVIGATE - Student Optimization
  60. Kurzweil 3000 Assisstive Technology [Campus login required]
  61. Help Desk - How to clear your browser cache
  62. Help Desk - Adding a Printer Code
  63. Canvas - Total Grade Calculation with Missing Assignments
  64. Web Checkout- Returning a Checkout [Campus login required]
  65. Outlook 2016 - Tips and Tricks [Campus login required]
  66. Help Desk - AV Cables and Connectors Identification [Campus login required]
  67. Excel - Copy Data Using Advanced Filter with VBA [Campus login required]
  68. DUO - Online Security Training
  69. SOLAR - Registering for Classes
  70. SOLAR - Course Evaluations instructions for students
  71. SOLAR - Registrar Wait Lists
  72. SOLAR - Transcripts - How to navigate to "Unofficial" and "Official" Transcripts in Solar
  73. SOLAR - Transcripts - How to get your "Official" Transcripts outside of Solar
  74. DUO - 2 Step Authentication - What it is and how it works
  75. DUO - 2 Step Authentication - Enrollment Guide
  76. Outlook - Mail for Windows Cheat Sheet
  77. MS_Cheatsheet_OutlookMailforWindows(1).pdf [Attachment file]
  78. Outlook Mobile - People, Contacts and Connections
  79. Outlook Mobile - Search and Share
  80. Outlook Mobile - How do I manage my inbox on iOS and Android Phones?
  81. Outlook Mobile - How do I manage my calendar on an iOS or Android Phone?
  82. Outlook for Mac
  83. Outlook - Essential Skills
  84. Outlook - Calendar
  85. Outlook - Contacts and Tasks
  86. Outlook - Organize my mailbox
  87. Outlook - Manage your mailbox.
  88. Outlook - Create and send email
  89. Outlook - What is it and how do I use it?
  90. Outlook - Quick Start
  91. Excel - Charts
  92. Excel - Create and Format Tables
  93. Excel - Formulas and Functions
  94. Excel - Formatting
  95. Excel - Move or copy cells and cell contents
  96. Excel - Insert or delete rows, and columns
  97. Excel - Introduction to Excel
  98. Excel - Create a Pivot Chart
  99. Help Desk - MacOS - How do I delete my Keychain?
  100. GlobalProtect VPN - Windows
  101. Outlook - How do I add my student email to my staff mailbox?
  102. Veterans Services - GI Bill Frequently Asked Questions
  103. Campus Recycling & Waste Disposal Guide
  104. VPN - Troubleshooting the PaloAlto GlobalProtect Client (MacOS)
  105. VPN - Updating the GlobalProtect Client
  106. GlobalProtect VPN - Mac
  107. VPN - Faculty and Staff Resource - How do I setup VPN to access the UW-Parkside network? [Campus login required]
  108. Help Desk - Account Expiration, What happens when I leave the University?
  109. VOIP - Voicemail PIN Locked
  110. Printing - Recommended Printer List - Version - 11/9/2017
  111. DUO - How do I re-sync my fob?
  112. Help Desk - Instructions on removing cookies from a browser.
  113. Help Desk - Guest Password Requests and Creation
  114. How to disable pop-up blockers in a variety of browsers
  115. How to make macOS forget a password
  116. Help Desk - Calendar Sharing With Outlook 2010
  117. Help Desk - SharePoint 2013 Tutorial [Campus login required]
  118. Microsoft Edge - How to update my browser
  119. Internet Explorer - How to update my browser
  120. Chrome - How to update your browser
  121. Firefox - How to update my browser
  122. Outlook - Recall or replace an email message that you sent
  123. Help Desk - Outlook 2010 Calendar Sharing
  124. Help Desk - Script to Map Drives for Faculty and Staff
  125. Help Desk - General Information about the UW-Parkside Help Desk
  126. ResNet - How to connect to Resnet in the Residence Halls
  127. Help Desk - How to Access a Shared Mailbox with a Student Account
  128. eduroam - How to set it up on a laptop (Windows 7)
  129. SPSS - SPSS 24 Installation info for Mac Users
  130. Help Desk - Wireless Solutions
  131. Help Desk - Microsoft Surface Pro 3 Rotation Fix
  132. Help Desk - How to check if your email is being forwarded elsewhere
  133. Apple Device - How to reset the System Management Controller (SMC) on your Mac
  134. Help Desk- Enable/Disable Outlook Clutter Filter
  135. Help Desk - How to change your WiFi password on Mac
  136. Help Desk - How to change your mail password for Android
  137. Assign a Delegate to Schedule WebEx Meetings on Your Behalf [Campus login required]
  138. WebEx - Adding delegate access in Outlook
  139. WebEx - Meeting Center - Creating and Connecting to a WebEx Meeting
  140. Help Desk- Manual Office Activation [Campus login required]
  141. Students - CS105 Class - Using HTML (Heather Miles)
  142. A04_Reading.pdf [Attachment file]
  143. VoIP - Conference Now
  144. Office 365 - What is it?
  145. Malicious code (also malware) [Glossary item]
  146. TAM [Glossary item]
  147. Cookies [Glossary item]
  148. FERPA (Family Educational Rights & Privacy Act) [Glossary item]
  149. Worm [Glossary item]
  150. Virus [Glossary item]
  151. Spoofing [Glossary item]
  152. Spear Phishing [Glossary item]
  153. Pharming [Glossary item]
  154. Identity management [Glossary item]
  155. Hacktivist [Glossary item]
  156. Hacker [Glossary item]
  157. Denial‐of‐service attack (DOS) [Glossary item]
  158. Cybersecurity [Glossary item]
  159. Ransomware [Glossary item]
  160. Phishing [Glossary item]