1. Campus Outages
  2. GlobalProtect VPN - Mac
  3. How to Install Office 365 on a Windows PC
  4. Help Desk - General Information about the UW-Parkside Help Desk
  5. Duo 2 Step Authentication - Common Issues
  6. How to Clear Cache and Saved Passwords from Every Browser (Windows 10 & MacOS)
  7. Help Desk - Account Activation for New Students, Faculty or Staff of UW-Parkside
  8. How to Access Horizon VDI in Your Web Browser
  9. How to Reactivate DUO Mobile
  10. Canvas - Total Grade Calculation with Missing Assignments
  11. Honorlock Troubleshooting
  12. VoIP - Quick Start Guide, Cisco 8845
  13. WINDOWS - How to Connect a Campus Mapped Drive
  14. Help Desk-Adding a Network Printer
  15. SOLAR - How can I find my Solar ID
  16. Zoom - How to Sign In to Zoom at UW-Parkside
  17. eduroam - Configure a wireless connection for Windows 8.1 And Windows 10
  18. Registrar's Office - How do I apply for graduation?
  19. Set Default App for .pdf Files in Windows
  20. User Guide - Online Course Evaluation Questions Setup V2
  21. Screen Sharing Issues related to Security and Privacy Settings on Mac OS Catalina
  22. Jabber - For Windows Quick Start Guide
  23. Jabber - A Brief Introduction [Campus login required]
  24. How to Enroll and Authenticate with DUO Mobile
  25. eduroam - How Do I Configure My Android Device to Connect to eduroam Wireless Network?
  26. UW-P Voicemail: How to access off-campus [Campus login required]
  27. Kaltura (Known Issues) - Unauthorized Country error
  28. How to Move Files from the VDI to Your PC Using OneDrive
  29. Using Honorlock in Incognito Mode
  30. How to Remove and re-add an Exchange account from iOS devices
  31. DUO Management Portal Instructions for UWP Students
  32. How to use the DUO Mobile app to generate a passcode
  33. Windows License Key Expiration
  34. How to View & Enable/Disable Outlook Notifications
  35. How to Uninstall & Reinstall a Program (Windows 10)
  36. Help Desk - DARS Password Criteria
  37. Chrome (Windows 10)
  38. Firefox (Windows 10)
  39. New Edge (Windows 10)
  40. Edge (Windows 10)
  41. Internet Explorer (Windows 10)
  42. Safari (Windows 10)
  43. Opera (Windows 10)
  44. How to Update the Drivers on a Dell Docking Station
  45. Microsoft Teams - How do I start using Teams or install it to my desktop?
  46. Microsoft Teams - Quick Start Guide
  47. MAC - How to Map a Network Drive
  48. WebEx - Creating a meeting session outside of Outlook
  49. Remote connecting to your computer (Desktop) on campus
  50. Duo 2 Step Authentication - FAQ (Frequently Asked Questions)
  51. Help Desk - Mac OS-Remove a password from your Keychain
  52. Excel - Quick Start
  53. HRS - Time and Absence Help [Campus login required]
  54. Excel - How to Extract Data from an Excel Spreadsheet using VLookup [Campus login required]
  55. Help Desk - How to view your Quarantine items [Campus login required]
  56. NAVIGATE - Adding To-Do's from Navigate to your Calendar
  57. Canvas [Instructor] - How to access a Canvas course from a "past" semester
  58. SameSite Cookie Attribute [Glossary item]
  59. Canvas Support - Troubleshooting Guide: Missing Courses (Instructors)
  60. Canvas - FLEX - BSBA & PMGT Login Instructions
  61. NAVIGATE - Why cant I schedule an appointment in Navigate?
  62. NAVIGATE - Student Optimization
  63. Kurzweil 3000 Assisstive Technology [Campus login required]
  64. Help Desk - Adding a Printer Code
  65. Outlook 2016 - Tips and Tricks [Campus login required]
  66. Help Desk - AV Cables and Connectors Identification [Campus login required]
  67. Excel - Copy Data Using Advanced Filter with VBA [Campus login required]
  68. SOLAR - Registering for Classes
  69. SOLAR - Registrar Wait Lists
  70. SOLAR - Transcripts - How to get your "Official" Transcripts outside of Solar
  71. DUO - 2 Step Authentication - What it is and how it works
  72. DUO - 2 Step Authentication - Enrollment Guide
  73. Outlook - Mail for Windows Cheat Sheet
  74. MS_Cheatsheet_OutlookMailforWindows(1).pdf [Attachment file]
  75. Outlook Mobile - People, Contacts and Connections
  76. Outlook Mobile - Search and Share
  77. Outlook Mobile - How do I manage my inbox on iOS and Android Phones?
  78. Outlook Mobile - How do I manage my calendar on an iOS or Android Phone?
  79. Outlook for Mac
  80. Outlook - Essential Skills
  81. Outlook - Calendar
  82. Outlook - Contacts and Tasks
  83. Outlook - Organize my mailbox
  84. Outlook - Manage your mailbox.
  85. Outlook - Create and send email
  86. Outlook - What is it and how do I use it?
  87. Outlook - Quick Start
  88. Excel - Charts
  89. Excel - Create and Format Tables
  90. Excel - Formulas and Functions
  91. Excel - Formatting
  92. Excel - Move or copy cells and cell contents
  93. Excel - Insert or delete rows, and columns
  94. Excel - Introduction to Excel
  95. Excel - Create a Pivot Chart
  96. GlobalProtect VPN - Windows
  97. Outlook - How do I add my student email to my staff mailbox?
  98. Veterans Services - GI Bill Frequently Asked Questions
  99. Campus Recycling & Waste Disposal Guide
  100. VPN - Troubleshooting the PaloAlto GlobalProtect Client (MacOS)
  101. Help Desk - Account Expiration, What happens when I leave the University?
  102. VOIP - Voicemail PIN Locked
  103. Printing - Recommended Printer List - Version - 11/9/2017
  104. DUO - How do I re-sync my fob?
  105. Help Desk - Instructions on removing cookies from a browser.
  106. How to disable pop-up blockers in a variety of browsers
  107. Help Desk - Calendar Sharing With Outlook 2010
  108. Help Desk - SharePoint 2013 Tutorial [Campus login required]
  109. Microsoft Edge - How to update my browser
  110. Internet Explorer - How to update my browser
  111. Chrome - How to update your browser
  112. Firefox - How to update my browser
  113. Outlook - Recall or replace an email message that you sent
  114. Help Desk - Outlook 2010 Calendar Sharing
  115. Help Desk - Script to Map Drives for Faculty and Staff
  116. ResNet - How to connect to Resnet in the Residence Halls
  117. Help Desk - How to Access a Shared Mailbox with a Student Account
  118. eduroam - How to set it up on a laptop (Windows 7)
  119. Help Desk - Wireless Solutions
  120. Help Desk - Microsoft Surface Pro 3 Rotation Fix
  121. Help Desk - How to check if your email is being forwarded elsewhere
  122. Apple Device - How to reset the System Management Controller (SMC) on your Mac
  123. VoIP - Conference Now
  124. Office 365 - What is it?
  125. Malicious code (also malware) [Glossary item]
  126. TAM [Glossary item]
  127. Cookies [Glossary item]
  128. FERPA (Family Educational Rights & Privacy Act) [Glossary item]
  129. Worm [Glossary item]
  130. Virus [Glossary item]
  131. Spoofing [Glossary item]
  132. Spear Phishing [Glossary item]
  133. Pharming [Glossary item]
  134. Identity management [Glossary item]
  135. Hacktivist [Glossary item]
  136. Hacker [Glossary item]
  137. Denial‐of‐service attack (DOS) [Glossary item]
  138. Cybersecurity [Glossary item]
  139. Ransomware [Glossary item]
  140. Phishing [Glossary item]