Help Desk Support - D2L FAQ's Guide for CTS Student Employees
This resource contains some of the most frequently asked D2L support questions, along with troubleshooting tips and recommended solutions.
|Issue||Most Common Cause||Troubleshooting||Knowledgebase Resource||Unresolved|
|Unable to send email via the D2L Classlist||Instructor has an "in-progress" quiz||Please check D2L Message or Updates alerts, located on the D2L minibar. SOLUTION: Finish in-progress quiz(s).||https://kb.uwp.edu/page.php?id=51629||D2L Support Form|
|Unable to see Online Course in D2L||Instructor has the incorrect "Role" selected in My Courses widget.||Please try searching for your online course by selecting "All Roles" or "Online Instructor" from the Role Select Drop Down Menu in the My Courses widget.||https://kb.uwp.edu/page.php?id=76657||D2L Support Form|
|Unable to change the start and/or end date of my course.||Instructor is attempting to change the start/end dates of an Online course. Instructors do not have the ability to change course start/end dates for online courses.||Is the course for which you are attempting to change the start/end dates an online course?
[YES] Help Desk student submit a D2L Support form on behalf of instructor with requested date info.
[NO] * Send an email to instructor with a link to the KB resource for Face-2-face course: change start/end date.
|D2L Support Form|