Help Desk Support - D2L FAQ's Guide for CTS Student Employees

This resource contains some of the most frequently asked D2L support questions, along with troubleshooting tips and recommended solutions.

User: Instructor

Issue  Most Common Cause Troubleshooting  Knowledgebase Resource  Unresolved
Unable to send email via the D2L Classlist Instructor has an "in-progress" quiz  Please check D2L Message or Updates alerts, located on the D2L minibar. SOLUTION: Finish in-progress quiz(s). https://kb.uwp.edu/page.php?id=51629 D2L Support Form
Unable to see Online Course in D2L Instructor has the incorrect "Role" selected in My Courses widget. Please try searching for your online course by selecting "All Roles" or "Online Instructor" from the Role Select Drop Down Menu in the My Courses widget.  https://kb.uwp.edu/page.php?id=76657 D2L Support Form
Unable to change the start and/or end date of my course. Instructor is attempting to change the start/end dates of an Online course. Instructors do not have the ability to change course start/end dates for online courses. Is the course for which you are attempting to change the start/end dates an online course?
[YES] Help Desk student submit a D2L Support form on behalf of instructor with requested date info. 
[NO] * Send an email to instructor with a link to the KB resource for Face-2-face course: change start/end date.
Face-2-face:
https://kb.uwp.edu/page.php?id=56548

D2L Support Form
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Keywords:D2L, Help, Desk, student, email, support, FAQ   Doc ID:76652
Owner:Linda W.Group:UW Parkside
Created:2017-09-19 13:05 CDTUpdated:2017-09-19 15:11 CDT
Sites:UW Parkside
Feedback:  0   0