This article contains frequently asked questions regarding Navigate Academic Planner.
HELP, I CAN’T LOG IN TO NAVIGATE!
Can you get to the sign-on page? If yes and your credentials are rejected, there is an issue with your Parkside electronic ID or password. If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” your username must not be in the software system. Contact email@example.com with your full name, username and email address.
WHAT IF IT WON'T LET ME ACCEPT THE TERMS OR COMPLETE THE SURVEY?
If you are unable to accept the terms and conditions when you log in or complete the intake survey, we recommend that you uninstall and reinstall the app on your device.
WHAT DO I DO IF MY APP IS FROZEN OR ACTING WEIRD?
Try a hard close and relaunch the app. For iOS, double click the Home button then swipe the app preview away to “hard close.” On Android, open the app manager view and slide the app preview away to “hard close.”
HOW DO I CHANGE MY NOTIFICATION SETTINGS?
In the settings tab, there’s a link called notification settings where you can personalize your notification preferences.
SOMETHING IS WRONG WITH “MY CLASS SCHEDULE.”
Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Contact firstname.lastname@example.org for other problems. Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Contact email@example.com for other problems.
ONLY ONE OF MY MAJORS IS APPEARING, NOT MY SECOND MAJOR OR MINOR...
Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate.
HOW MUCH DO I HAVE TO PAY FOR NAVIGATE?
It costs nothing for you to download Navigate or use the desktop version.